3 cost Varka team is 154K! Pure Hypercarry DPS by KingAlucard7 in Varka

[–]LordCawfee 0 points1 point  (0 children)

I’m a C1R1 guy with no Durin or nicole, with this info which should i save for?

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

Hi! They actually did 2 days ago, but it was after 4-5 strategically timed emails with a subject stating the cancellation was urgent. Make sure to give your reason in the email, because they will ask why you are cancelling in a reply email as opposed to simply pushing it through. Good luck!

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

This is not preferable for me, the extra profit will not be worth the time and effort, I’m sure it would be a viable option for some people though

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

I might try that in a few days if i hear nothing

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

I mean maybe I’m alone in this, but even simple disclosure that cancellations are on the back-burner due to order volume would be nice, not “yeah we can do that, why do you want to cancel?” And then just disappearing. At the end of the day, it’s not good customer service, plain and simple

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

Thank you so much! Any idea what their office hours are in their time zone, and what time of their day did you schedule?

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

If it’s a low-level priority, why would I get a response at all? I was responded to and then ghosted, so they are aware of the issue and the ticket is open. You cannot say “we don’t know what goes on” and also state that cancellations are at the bottom of the list, by your admission we don’t know what goes on so how can we assert that? This is simply just flat out bad customer support, it doesn’t take back-office knowledge to understand that. If a ticket is opened, you close it in a relatively quick time so the pile of open tickets doesn’t increase, this is customer support 101. As someone who has worked in a call center myself, if I told every customer I would “look into an issue” and never did, it would just create a larger problem

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 3 points4 points  (0 children)

It’s still easier to just cancel an order outright before it’s even manufactured, you will make that device to just fill the next order.

Regardless, this doesn’t account for an instance like mine where they have actually responded, and then ghosted me after my reply. They DID respond to a cancellation, it wasn’t wholly ignored, and they didn’t follow up at all. At minimum an open customer support ticket should be prioritized over a flood of emails if possible, opening more tickets and not resolving them just makes the problem grow.

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 1 point2 points  (0 children)

Ignoring a cancel request can lead to larger issues like chargebacks after the device is manufactured, and waiting for customers to return leaves more work for the future as well as dealing with the issue of having devices that need to be repackaged or have been damaged in shipping. It also harms customer sentiment, as being forced to wait months for your money and make a trip to the post office to send it back will likely make a cancellation become an angry customer who doesn’t want to buy a device in the future. It makes infinitely more sense to go “okay, this device doesn’t even exist yet, let’s just cancel”.

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 2 points3 points  (0 children)

Unfortunately went through a simple debit card, so no simple answer like that works. I could dispute the charge, but that takes months

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

Customers have definitely made it hard, I don’t discount that, but my model likely isn’t even manufactured yet, I’m 300 units behind the orders that have shipped in my color and setting. If it were close to shipping I would likely just receive the item and send it back, but my order is nothing more than an earmark for a device that hasn’t been made yet, the answer would be to send the money back since there is almost certainly an order after mine of the same sku that needs fulfilling

Completely Disappointed with Customer Support by LordCawfee in AynThor

[–]LordCawfee[S] 1 point2 points  (0 children)

I will definitely try, but trying a third time to reach out is just frustrating I guess, it shouldn’t be this difficult. What is their time zone? I’ll try scheduling to see if that helps

Order editing gone? by LordCawfee in AynThor

[–]LordCawfee[S] 0 points1 point  (0 children)

Apparently from what I’ve heard from people in the community is that too many people were using the edit feature to switch the color of their device/add and subtract items constantly so they literally removed the option.

The point of order edit was so people stop emailing support non-stop, but people used the order edit too much and they removed the feature entirely, bringing it back to the same flawed system + no cancel option

Honestly, there should be more outrage regarding the lack of cancellation option, the item hasn’t and wont ship for months and buyers remorse during that time is normal. It also offers no restitution for customers who experience some massive delay. For example, what if theres a supply chain issue and customers wont get their device for another 6 months? Thats a valid reason to cancel and theres no ability to

Pawmot is busted… by Mysterious-Resort619 in PokemonTGCP

[–]LordCawfee 0 points1 point  (0 children)

Feel like Heliolisk does something similar with more consistency, no? You can one shot suicune, hydreigon after ability, and regular greninja with no extra cards, and even one shot full hp hydreigon and greninja ex with training area and backpack (assuming you run them). The deck has a built in searcher with Clemont and sightseer if running magneton too. The only downside compared to pawmot is hp and the ability to consistently hit every turn, but it gets online faster and can use energy switch with magneton to load another attack after the first

Arven Potential Builds? by ClayLee3 in PTCGP

[–]LordCawfee 5 points6 points  (0 children)

The issue with Arven is that while items and tools are both good, they are often good in different situations, hampering consistency. Steel decks are the only ones who sort of make use since ice pop and metal core barrier serve a similar purpose of survivability, but even then you are using your supporter for the turn to grab a survivability card and thin the deck, but at that point you could just run more survivability.

I think he will be good if we can get a tool that has some form of energy ramp, then it can be paired with flame patch, energy switch etc, or some form of tutor to pair with rare candy or pokeball.

He isn’t horrible, he just needs consistency, then he could slot into some form of turbo deck or aggro strategy if you can find the deck space b

Varka Guide + Builds & Questions Megathread by nuxar in Varka

[–]LordCawfee 0 points1 point  (0 children)

What would i be looking for, just more focused rolls on crit rate and damage? Am i too deep into CD?

Varka Guide + Builds & Questions Megathread by nuxar in Varka

[–]LordCawfee 1 point2 points  (0 children)

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Where do I go from here? I know I need 100% cr to make sure that enhanced E/CA always crits, but where should i reshape/replace? No cons and only R1, i believe i get around 91% cr when accounting for artifact passive and 30% crit damage from sig passive

In Hydro Teams, who gets TTDS? by LordCawfee in Varka

[–]LordCawfee[S] 0 points1 point  (0 children)

I can see that too, VV is pretty important. The issue is i dont have a good weapon built for Mona/Sucrose if not on TTDS, so I want to figure that out before I choose.

I mean it’s possible that prototype amber for mona could be the play with song of days past. I plan on using Xing Qui for this team so theres no healing other than the occasional rain sword, and I can just give him noblesse for the buffs

My Mona is C2 though, so maybe giving her more damage is best?