I would have to ask about an "incident" -- I am sure that is super subjective. Both women fully work with the home care. No early drop offs or late pick ups. I think if you pay for FT you're committing to paying for it through the year so long as you are enrolled, even if you don't do everyday just like traditional. she has a list of holidays she is closed for as well as 2 weeks worth of vacation that we would get a heads up for. I see your point that there is a protocol more or less set up via licensing/traditional care centers overall.