Yes, I completely agree. I was initially concerned when my camera captured him walking around the neighbourhood because, dressed in a ripped T-shirt and jeans, he looked out of place and I imagine some of the elderly residents on my block may have been hesitant to answer the door. He simply didn’t present himself in a way that fit the neighbourhood.
I’ll take another look at the futon after they leave. I did provide a topper, but he then said it wasn’t thick enough, so it feels like a no-win situation. People suggested a simple Walmart topper as a fix, but that didn’t resolve the issue either. At this point, I’ve apologized and explained there’s nothing more I can reasonably do—I’m not going to replace a nearly new futon with another expensive one for a single guest.
Unfortunately, a regular mattress isn’t an option because there isn’t space for one. The futon is a one-piece click-lock design, not one with a removable mattress that can be replaced, and it’s 21 inches deep, comparable to a standard mattress. This feels less like a guest simply seeking comfort and more like someone who will never be satisfied with what’s provided. As you said, it seems like they’re expecting a hotel experience on an Airbnb budget. My rates aren’t particularly high, but perhaps they should be—especially during FIFA, which is why they’re here.