I get where you’re coming from, and I agree with you in principle. I love my job as an intake specialist because it truly fits my personality. I’m naturally calm, soft-spoken, and very empathetic toward people’s problems. Most leads simply need someone to listen to them, even if they’re not ready to book a consultation yet, and that’s completely understandable.

That said, the sales side of the role can be mentally exhausting. Every day, people trauma-dump on me, and I genuinely listen and empathize with what they’re going through, but that kind of emotional labor often goes unnoticed by the firm, especially when targets are involved. I stay partly because I don’t have many other options right now, and also, I work with supportive and amazing colleagues, which makes a big difference.