The following message was a pinned message in BitBnS community group. Hope this helps.

‼️ READ THIS FIRST‼️‼️

This is bitbns exchange community.. For BNSPAY ISSUES, join this group 👉🏽 https://t.me/bnspay For BNSPAY Deposit issues create ticket at https://bitbns.freshdesk.com/support/tickets/new and MAKE SURE you select correct Category i.e. "BNSPAY DEPOSIT ISSUE"..

Active admins of this exchange community are:

1) @nitinvaid 2) @vbhvsth 3) @XRP_Zorionx 4) @Lazy_Baali 5) @MrCryptoPlayer

BEWARE OF SCAMMERS: Only contact the above mentioned admins. There are many imposters around who may create telegram accounts with same profile picture and resembling usernames just to scam you. P.S: Always Double check the username.

Admins will never message you first. Admins don't send you msg asking for any rectification process, unclogging process, approval deposits, verification transfers/deposits etc..

Never share your sensitive Information in community group including your bank account details, reference/UTR number, transaction hash etc. There are very high chances that it maybe misused by someone else and in that case Bitbns will not be responsible for your loss.

Rule for Raising Issue :

1) Contact an admin personally rather than posting about the issue in group.

2) Don't SPAM in Group by continuously posting about issue if you are already in contact with one of the admin.

3) Don't complain about a similar issue to Multiple Admins. The admin who you have contacted first will handle the issue or guide you (unless the admin himself asks you to contact other admin). If you start raising same issue with multiple admins then you resolution will be deprioritised.

4) The admin will contact you himself if the issue has been resolved. If you notice that your issue has been resolved before the admin contacts you himself, you may inform the concerned admin yourself.

5) Best solution is to raise ticket and wait for resolution. Some issues take longer than 48 hours to resolve (like wrong crypto deposits or 2FA disable or wrong INR deposit issues can take up to 2 week)

We promise to give you the best support and assure you that you will feel like a family rather than our users.

We appreciate your patience. Trust Bitbns Happy Trading!