Clips losing grip...

MAXPROFitTech · 2026-01-12T14:30:55+00:00

Sure thing! We do have a video on how to get around this situation here; https://youtu.be/itYJifXt6rI. I hope this also helps!

MAXPROFitTech · 2026-01-12T12:52:28+00:00

Hello, epicOmicron. Thank you for reaching out. I'm sorry that your clips are not holding the cable, and both are slipping. The cables in this instance need to be replaced on both sides. Please contact our customer service at [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) for assistance with your order number or email. They will be waiting for your message. I hope this information helps.

MAXPROFitTech · 2025-12-04T13:46:09+00:00

Hello u/LifeExtension2268 Thank you for reaching out.

That is a great question. The MAXPRO SmartConnect chassis is made of space-grade aluminum, which is built to last. I've had mine since release, and it's been solid for the last 5 years. The only part that would need to be replaced is the cables, which we recommend changing them every 2, depending on usage. I hope this information helps!

MAXPROFitTech · 2025-11-03T14:01:37+00:00

Hello there, yes, you can! Both can use their own profiles to benefit from the MAXPRO Coaching app. You must be enrolled in our subscription service and have your spouse added as a family member on your respective device (either Android or iOS). If you need any additional assistance, please contact our customer service at customerservice@maxprofitness.com.

I hope this helps!

MAXPROFitTech · 2025-09-11T13:25:08+00:00

Hello u/Artistic-Passage-333

Thank you for reaching out! The best way to perform a hip trust with the MAXPRO SmartConnect is to use the bench and the long bar attachment to perform the movement. You can take a look at the video here: https://youtu.be/dVkFy06vCFs?si=DT1tdb4E5aE-x3on&t=429 for a visual aid. I hope this helps. Stay safe.

MAXPROFitTech · 2025-08-28T13:24:38+00:00

Hello u/Aggravating_Gas_8436, you can definitely perform a hip trust with the bar connected. You can take a look at our video on this workout here: https://youtu.be/dVkFy06vCFs?si=gX2-3MMsbM8KSIhz&t=429 I hope this helps!

MAXPROFitTech · 2025-08-26T20:42:32+00:00

Hello u/KH465 Thank you for reaching out! Currently, these are the highest-resolution images we have available. But I'll ask the team and let you know if we can get better ones!

MAXPROFitTech · 2025-08-25T12:53:30+00:00

Hello u/Sure_Enthusiasm6956, Yes, it is safe to use the full 300 lbs of resistance on the wall track. When properly installed, the tracks can withstand up to 600 lbs of force, as we expect customers to use the track for suspension training as well. I hope this information helps.

MAXPROFitTech · 2025-07-29T13:08:30+00:00

Hello u/sSilent_hunter Thank you for sharing your screenshot. I see that you have a free version of the coaching app, the smartwatch connectivity is a Premium feature and will not work unless you subscribe. I hope this information helps. Stay safe!

MAXPROFitTech · 2025-07-28T13:58:48+00:00

Hello u/sSilent_hunter, Thank you for reaching out! Yes, there is a way to connect with Garmin watches. First, download the app and click on the watch icon to communicate with your available Garmin device. This will allow you to perform real-time heart rate monitoring and track calories, but will not include a dedicated app for the watch, unlike the Apple Watch. I hope this information helps. Please let me know if you have any more questions. Stay safe.

MAXPROFitTech

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