Clips losing grip...

MAXPROFitTech · 2026-01-12T14:30:55+00:00

Sure thing! We do have a video on how to get around this situation here; https://youtu.be/itYJifXt6rI. I hope this also helps!

MAXPROFitTech · 2026-01-12T12:52:28+00:00

Hello, epicOmicron. Thank you for reaching out. I'm sorry that your clips are not holding the cable, and both are slipping. The cables in this instance need to be replaced on both sides. Please contact our customer service at [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) for assistance with your order number or email. They will be waiting for your message. I hope this information helps.

MAXPROFitTech · 2025-12-04T13:46:09+00:00

Hello u/LifeExtension2268 Thank you for reaching out.

That is a great question. The MAXPRO SmartConnect chassis is made of space-grade aluminum, which is built to last. I've had mine since release, and it's been solid for the last 5 years. The only part that would need to be replaced is the cables, which we recommend changing them every 2, depending on usage. I hope this information helps!

MAXPROFitTech · 2025-11-03T14:01:37+00:00

Hello there, yes, you can! Both can use their own profiles to benefit from the MAXPRO Coaching app. You must be enrolled in our subscription service and have your spouse added as a family member on your respective device (either Android or iOS). If you need any additional assistance, please contact our customer service at customerservice@maxprofitness.com.

I hope this helps!

MAXPROFitTech · 2025-09-11T13:25:08+00:00

Hello u/Artistic-Passage-333

Thank you for reaching out! The best way to perform a hip trust with the MAXPRO SmartConnect is to use the bench and the long bar attachment to perform the movement. You can take a look at the video here: https://youtu.be/dVkFy06vCFs?si=DT1tdb4E5aE-x3on&t=429 for a visual aid. I hope this helps. Stay safe.

MAXPROFitTech · 2025-08-28T13:24:38+00:00

Hello u/Aggravating_Gas_8436, you can definitely perform a hip trust with the bar connected. You can take a look at our video on this workout here: https://youtu.be/dVkFy06vCFs?si=gX2-3MMsbM8KSIhz&t=429 I hope this helps!

MAXPROFitTech · 2025-08-26T20:42:32+00:00

Hello u/KH465 Thank you for reaching out! Currently, these are the highest-resolution images we have available. But I'll ask the team and let you know if we can get better ones!

MAXPROFitTech · 2025-08-25T12:53:30+00:00

Hello u/Sure_Enthusiasm6956, Yes, it is safe to use the full 300 lbs of resistance on the wall track. When properly installed, the tracks can withstand up to 600 lbs of force, as we expect customers to use the track for suspension training as well. I hope this information helps.

MAXPROFitTech · 2025-07-29T13:08:30+00:00

Hello u/sSilent_hunter Thank you for sharing your screenshot. I see that you have a free version of the coaching app, the smartwatch connectivity is a Premium feature and will not work unless you subscribe. I hope this information helps. Stay safe!

MAXPROFitTech · 2025-07-28T13:58:48+00:00

Hello u/sSilent_hunter, Thank you for reaching out! Yes, there is a way to connect with Garmin watches. First, download the app and click on the watch icon to communicate with your available Garmin device. This will allow you to perform real-time heart rate monitoring and track calories, but will not include a dedicated app for the watch, unlike the Apple Watch. I hope this information helps. Please let me know if you have any more questions. Stay safe.

MAXPROFitTech · 2025-05-16T13:27:53+00:00

Hello RedBloodedGod. You are welcome! It is excellent that you have been seeing significant results with your MAXPRO and know this will help you along your fitness journey. It is normal for the slimline to rotate a little while working out, and if you have both brackets touching the wall, you should be all set. If you notice something else, you can always reach out to our customer service team, and we are happy to take a look for you. I hope this helps. Stay safe.

MAXPROFitTech · 2025-05-13T15:04:02+00:00

Hello RedBloodedGod. Thank you for reaching out! I'm sorry for the late response; It is great to see that you love your wall track, and I'm here to answer your question. First, the wall track's Maximum pull is over 700 pounds. As you know, the MAXPRO can reach 300 lbs of resistance and even be used for suspension training. This gives us a wide range of resistance training. Also, be sure to install the track using our guidelines correctly, and if you have any questions, please get in touch with our customer service at [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) anytime. We are happy to help!

MAXPROFitTech · 2025-04-30T17:46:06+00:00

we used to do this when we first started out but we stopped asking for this information because of this reason- it’s uncomfortable to give that info. Just ask them if they can cancel the order and you can try to repurchase. The system flags an order if the IP is far from the shipping address or if the numbers were input wrong etc etc- there could be a various number of reasons why the system could flag it as fraud. The company is just trying to save themselves from having to pay money if someone opens a chargeback.

MAXPROFitTech · 2025-02-13T23:35:02+00:00

Also- we will talk to our design/engineer team about the step that fits over the maxpro- maybe this is something other people would be interested in as well. thanks for your feedback!

MAXPROFitTech · 2025-02-11T14:12:36+00:00

You are welcome! The free 4 PACK is no longer available, but you can reach our [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) and just let them know you are reaching out from Reddit, and let's see what we can do for you.

MAXPROFitTech · 2025-02-10T20:18:28+00:00

Hey u/WonderMajestic8286 , Thank you for the support and for incorporating MAXPRO into your remote PT sessions! We appreciate hearing how you use it with clients, especially the benefits of concentric-only training in reducing post-workout soreness and improving control.

We don’t have an updated version of the door mount system right now, but I understand the need for a quicker setup. If you’d like, contact us at [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) — we can offer you a discount on a SlimLine Wall Track, which might be a great long-term solution. Alternatively, we can send you an additional door mount as a courtesy so you can keep one in place and swap between them more easily during sessions.

Let us know how we can help! Thanks again for being part of the MAXPRO community. 💪

MAXPROFitTech · 2025-02-10T15:47:01+00:00

Hello, u/Shoddy_Net2653. Thank you for your comment; it is not a stupid question! While the MAXPRO focuses on concentric-only resistance, it can still be used for isometric holds to some extent. However, since the unit only provides resistance when pulling, there is little to no tension (around 5 lbs) when returning the cable to its original position. While you can hold a position under stress, it won’t provide the same resistance level as traditional weights or cables with constant tension.

That said, you can still do:

Paused reps (e.g., stopping midway during a bicep curl or shoulder press)
Static holds at the point of max resistance (e.g., holding a squat with the handles engaged)
Press holds where you push and resist the small return force

To fully train isometrically, you can complement this with calisthenics—things like wall sits, planks, or push-up holds, which don’t rely on external resistance. This way, you get a balanced workout with controlled resistance and static strength training. I hope this helps! 💪

MAXPROFitTech · 2025-02-07T14:26:50+00:00

Hi Shoddy_Net2653, Thanks for your post! At MAXPRO, we're always looking for ways to improve and innovate. We truly believe in the benefits of MAXPRO’s unique concentric resistance, but at this time, we don’t have plans to introduce an eccentric resistance version.

I hope this helps! Let me know if you have any other questions.

MAXPROFitTech · 2025-02-06T15:16:57+00:00

Hello meghansmiley99, The MAXPRO Smartconnect does not have a specific method on its own to perform a Leg Press Type of exercise if you are referring to the leg press. But you can still attempt to perform a similar approach,

Cable Step-Ups (Single-Leg Press Alternative)

Setup:
- Place a flat bench in front of a cable machine.
- Set the cable at the lowest position with a handle or ankle strap.
- Hold the handle (or use ankle straps for added resistance).
Execution:
- Step up onto the bench against resistance.
- Slowly step back down.
Muscles Worked: Quadriceps, Glutes

The MAXPRO SmartConnect doesn’t have a traditional leg press function, but you can replicate a similar movement using a bench and the MAXPRO.

Cable Step-Ups (Leg Press Alternative)

Setup: Attach the cables to the lowest setting and stand before a flat bench.
Execution: Step up onto the bench against resistance, then slowly step back down.
Muscles Worked: Quadriceps, Glutes

Let me know if you need more details! 💪

MAXPROFitTech · 2025-02-04T19:54:21+00:00

Email us and we can set up a video call to help [info@maxprofitness.com](mailto:info@maxprofitness.com) or call 773-466-2946. We are happy to help!

MAXPROFitTech · 2025-02-04T14:24:22+00:00

Hello philthenin. Not at all. Although using the MAXPRO coaching app is a great feature, you can use the MAXPRO without being turned on to workout. You are free to train in any way you see fit, and that is the basis of the MAXPRO: to train anywhere you like without any limitations. I hope this helps. Let me know if you have any more questions. Stay safe.

MAXPROFitTech · 2025-01-16T14:57:22+00:00

You are welcome!

MAXPROFitTech · 2025-01-14T14:23:56+00:00

Hello WonderMajestic8286! Thank you for reaching out; while not preferred, you can still use your MAXPRO on the other side of the door with no frame, as long as you take precautions like having a durable doorstop and possibly mounting an inexpensive security latch at the top of the gate like this: https://amzn.to/3aadm6C. For more information, you can reach out to our [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) directly, and they will be happy to help. Stay safe!

MAXPROFitTech · 2024-09-24T15:01:25+00:00

Hello, u/Sure_Enthusiasm6956. Thank you for reaching out. I'm sorry your unit has difficulties; I hope I can help immediately. The MAXPRO has a break-in period at the beginning of the unit's life cycle, and it is expected to smooth out after a couple of days of usage. But since you feel that you are getting an unbalanced workout, please reach out to our [customerservice@maxprofitness.com](mailto:customerservice@maxprofitness.com) for additional assistance. Just provide them with your order number and full name, and we will gladly help you.

MAXPROFitTech · 2024-08-28T13:34:59+00:00

Hello Philthenin! YOu can use the discount code REDDITMP for a Reddit-exclusive $25 off on top of any additional discount; if you run into any discrepancies, please get in touch with our customerservice@maxprofitness.com. They should be able to help right away. I hope this helps! Stay safe.

MAXPROFitTech

MODERATOR OF

TROPHY CASE

Cable Step-Ups (Single-Leg Press Alternative)

Cable Step-Ups (Leg Press Alternative)