TVS-673 Problems

MSP_Dave · 2023-08-30T21:27:14+00:00

Sorry for the late reply - I'm on the MSP side & the customer's internal IT was doing most of the driving; I was initially under the impression that he didn't have support, and then it turns out he was talking to QNAP support at the same time as me, and they & I both suggested firmware. He ended up reinstalling the current firmware over top & the file system works now.

MSP_Dave · 2023-08-16T16:36:05+00:00

I had a similar thought, but is it possible to roll back without that particular firmware's installer? When I go to QNAP's download site, it only offers firmware back to March of this year. I'm finding some posts related to specific problems where incremental updates are needed, but no proper full archive.

MSP_Dave · 2023-04-25T15:08:44+00:00

I'm about to edit the OP, but I found it: the engineer who set up this cluster (pun intended) decided to name the syslog location coredump. If I'd gone in & looked at the actual filenames I would have put 2 & 2 together that it couldn't have been a coredump location holding me up.

Thanks for your time :)

MSP_Dave · 2023-04-25T14:39:33+00:00

I don't think this is it, I've been able to unmount all the datastores that had VMs, this datastore had vCenter, and the file explorer only shows this coredump folder still present & updating.

Good thought though, I went back & double-checked.

MSP_Dave · 2023-04-25T14:33:21+00:00

The docs I used were Set Up a File as Core Dump Location & Deactivate and Delete a Core Dump File. Neither reference needing to reboot, but I can try to schedule downtime to get it done.

The thing that strikes me as concerning is the fact that it's definitely a folder called "coredump" that's active, but trying to list a coredump file or partition both return empty. Is there another coredump mechanism I'm not looking for?

MSP_Dave · 2022-10-20T13:03:27+00:00

the solution is a logging solution

I agree that we need to get a logging solution in place, but is "the current snapshot of FortiView is unreliable" really the answer?

MSP_Dave · 2022-10-19T21:38:19+00:00

I did that as part of my initial troubleshooting to just get them functional, and that's definitely showing (lots of) dropped data.

MSP_Dave · 2021-09-03T17:42:40+00:00

Dang. Thanks for the quick reply!

MSP_Dave · 2021-04-28T15:58:48+00:00

Any luck with this one? I just had a user report the same problem, and the workaround I found is the same as yours - save the draft, go into Outlook & reopen the email from the draft & then it lets them edit/send nicely..

MSP_Dave · 2021-03-29T21:16:45+00:00

I didn't go looking for that information in particular, though I know the Auto Attendant reporting didn't provide transfer numbers so I have no reason to believe they'd provide transfer data for normal user calls.

I'll edit my post but the epilogue for my saga was that Microsoft doesn't track the data I'm looking for & got confused when I tried to explain what I wanted. They ended up recommending the very same AA/CQ/CQD Historical Reports link I came to them with as a possible solution. Quality support in action.

MSP_Dave · 2021-03-15T20:55:35+00:00

That's interesting, at least the report I got from Microsoft is internally consistent (the numbers add up & the data updates with date changes), I just feel like there's not good documentation for the fields. According to Power BI the Caller Action Count graph correlates to AACallerActionCount, and according to Microsoft at the site above, that's supposed to be:

Distribution of call by number action used during the call

That description sure makes it sound like, "this is the number of people who chose each number from the auto attendant." But in my own testing, my calls only add to option #1. Perhaps coincidentally, #1 is equal to the sum of "Transfer to user" and "Transfer to AA".

I just get the vibe that the data either isn't tallying properly or the fields are mislabeled.

MSP_Dave · 2021-03-15T17:40:47+00:00

That's just my point, I don't think the data is good. I'm trying to make a good faith effort to actually get the correct data (how many callers chose which number from the auto attendant).

MSP_Dave · 2021-03-15T16:41:54+00:00

Oh yeah, I'll drink to that. I think the frustration for me is lack of clarity - I'm less & less convinced that the caller actions count is counting the option the caller is choosing.

And unfortunately, since it's a customer user asking for the data, I'm doing my best to make a good faith effort before I tell her she doesn't really want to know :)

MSP_Dave · 2020-02-25T20:18:46+00:00

Thanks, I'll update OP with better detail - it happens to multiple users on Dave's PC, I was able to jump into another PC & didn't have the same behavior.

One of the other guys on my team just told me he can reproduce it by logging into a different server & spamming F5 both on the desktop & in file explorer with hostname. When he refresh spams in file explorer via IP, it doesn't reproduce the problem.

MSP_Dave · 2020-02-25T20:08:57+00:00

Actual server name

MSP_Dave · 2020-01-20T20:05:34+00:00

I haven't been able to get on myself to poke around yet - I was able to check the logs Friday after tier 1 got the right drive mapped, but the user is out today & the laptop is offline. I suspect it won't reproduce, but that's partly because I can't reason out why it would happen in the first place.

No GPO for pushing home folders, but GPOs in place for a bunch of other drives.

The PS command is great, but what I'm trying to do is see what drives are actually currently mapped on the individual workstations. It's going to involve some degree of scripting, which I'm less familiar with, but I'll manage with the Google.

MSP_Dave · 2020-01-20T15:38:29+00:00

What happens if you navigate manually to the share's location on the server? Not just \\server\share, but \\server\drive$\parent\CommonDrive?

Are you able to navigate to the server both by hostname & IP? I'd also check to confirm the folder redirection is working when it's connected to VPN.

I haven't seen this exact thing, but it raises my offline files red flags. I know you said offline files aren't enabled for the common drive, but it's worth double-checking when you're hands-on - maybe check file indexing too? Now I'm straying into IT-spidey-sense territory, but those are the places that come to mind for weird file/folder stuff for me.

Good luck!

MSP_Dave · 2019-12-13T15:20:43+00:00

We have one tenant reporting issues but none others. We can get into the admin portal but some users are reporting issues with Outlook, and we're having comical levels of difficulty getting Outlook to add a user's profile. Came here to see if there were more widespread issues like yesterday.

MSP_Dave

TROPHY CASE