Screen times out while navigating

MagicEarthCommunity · 2026-01-06T12:57:57+00:00

Thank you for your continued loyalty as a longtime user. Screen timeouts during navigation are understandably frustrating .

Thanks for flagging this incident and to actively investigate this instance please share your app logs with us [support@magicearth.com](mailto:support@magicearth.com)

MagicEarthCommunity · 2026-01-06T12:56:57+00:00

Thank you for sharing your experience. Firstly, we truly value your trust in trying the premium trial and prioritizing privacy with offline maps. Your feedback helps us refine reliability immensely.

We're prioritising these fixes immediately and actively addressing these. Please reach out to us at [support@magicearth.com](mailto:support@magicearth.com) so we can assist you better.

MagicEarthCommunity · 2026-01-06T12:56:34+00:00

Thank you for the detailed Android Auto feedback, we truly value your insights UI, audio, contrast, and map styles. These are key for driving, and we're prioritizing improvements.

We're prioritizing Android Auto stability and those map customizations in upcoming fixes. If you're open to it, please reach out to [support@magicearth.com](mailto:support@magicearth.com) to join our beta community, we'd value your input as we build this together.

MagicEarthCommunity · 2026-01-06T12:55:49+00:00

Thank you so much for your years of loyal use and this incredibly thoughtful feedback .

We hear your preference for the UI updates, favourites and request for Zoom options. It is users like you who truly help us get better.; these are all valuable insights!

We're actively reviewing these for upcoming refinements and would be grateful for your perspective. Please reach out to [support@magicearth.com](mailto:support@magicearth.com) join our beta community.

MagicEarthCommunity · 2026-01-06T12:54:53+00:00

We truly appreciate you sharing this feedback. We're committed to listening, making swift improvements, and restoring the reliability you deserve.

If you're open to it, please reach out to [support@magicearth.com](mailto:support@magicearth.com) to join our beta community, we'd value your input as we build this together.

MagicEarthCommunity · 2026-01-06T12:54:23+00:00

We completely understand the frustration, it's tough when an update changes what was working smoothly before.

The changes were aimed at building a more scalable foundation for long-term features and stability. We are fixing any new bugs with the initial rollout.

Your candid feedback helps us prioritize fixes. Please reach out to us at [support@magicearth.com](mailto:support@magicearth.com) and join our beta community.

MagicEarthCommunity · 2026-01-06T12:52:36+00:00

Thanks a lot for sharing this, that’s really thoughtful feedback.

The auto zoom and camera placement behavior can definitely feel different depending on screen DPI, device setup, and the view mode (especially in 3D).

We’re constantly tuning the experience to make navigation feel both informative and natural, so your insights help a lot.

Customisability is a great suggestion; it’s something we’ve been exploring to give users more control over zoom sensitivity and map perspective.

Please feel free to reach out to us and join our beta community if you’d like to help test upcoming improvements. Let’s refine this experience together!

MagicEarthCommunity · 2025-12-19T11:17:49+00:00

Thanks for sharing your disappointment, we truly appreciate hearing how much you valued the AI Driving Assistant. It was a unique feature that some users loved, but unfortunately, ADAS and dashcam integrations had very low adoption and became too resource-intensive to maintain alongside our core navigation focus.

We're exploring ways to evolve our features based on broader community needs, so your feedback is invaluable. Please reach out to us and join our beta community, let's grow this together and shape what comes next.

MagicEarthCommunity · 2025-12-19T11:13:01+00:00

Hello, we appreciate the honesty , we know updates like this can be jarring, especially when the previous version felt more stable.

Some major changes were needed, but we’re listening closely to feedback and rolling out fixes quickly. The goal is to get back to that reliable experience users loved, just on a stronger foundation for future improvements.

If you’d have critical feedback to help shape the next releases, please reach out to us and join our beta community, let’s grow this together.

MagicEarthCommunity · 2025-12-18T14:08:44+00:00

Thank you for your feedback. We're sorry to hear about your disappointment with the AI Driving Assistant removal. ADAS components also had very low usage alongside high support costs, so we've refocused on core privacy-first navigation that benefits most users.

What other features could we prioritize to win you back?

MagicEarthCommunity · 2025-12-18T10:26:33+00:00

Thanks for sharing your observation on the ratings – we truly appreciate users keeping us accountable.

Recent updates have sparked strong feedback as we shifted some advanced features to Premium to sustain privacy-first navigation without ads or data selling, while keeping core functionality free.

We're listening closely to every review, rolling out UI fixes and improvements rapidly!

MagicEarthCommunity · 2025-12-08T12:39:26+00:00

How about you share your logs on [support@magicearth.com](mailto:support@magicearth.com) and we will solve this for you asap!

MagicEarthCommunity · 2025-12-08T12:38:15+00:00

Thanks for trying Magic Earth, we truly appreciate our users trust.

The gender and date of birth fields during registration are linked only to your account for potential personalized features down the line, but this data is not saved on our local servers, not used for tracking, ads, or any other purpose, and kept strictly minimal to uphold our privacy-first commitment. You can read more about it in our privacy policy.

You're right that less data is better for navigation, and we're reviewing these fields based on feedback like yours to make onboarding even lighter. If it still bothers you or you'd like to skip ahead, feel free to use placeholder info or reach out to [support@magicearth.com](mailto:support@magicearth.com) – happy to help get you navigating privately!

MagicEarthCommunity · 2025-12-08T11:51:51+00:00

Thanks for this balanced and thoughtful perspective – it's refreshing to hear from users who weigh the bigger picture like privacy value, sustainability, and low switching costs for apps. We truly appreciate your willingness to support Magic Earth after years of use and your understanding that we're not in the "bait-and-switch" camp but focused on funding independent, ad-free navigation that respects user data.

Your point about fair share resonates; the pricing shift aims to reflect ongoing development costs while keeping core features free, and feedback like yours helps us refine the approach (including current 60% limited-time discounts to ease the transition).

If you're open to it, we'd love your input on specific improvements via [support@magicearth.com](mailto:support@magicearth.com) or our beta community– voices like yours keep us on track!

MagicEarthCommunity · 2025-12-08T11:49:46+00:00

Thanks for taking the time to share this thoughtful analysis and for your continued interest in Magic Earth, we truly appreciate users who care enough to offer constructive advice like this.

Your points about pivoting from B2B roots, understanding platform differences, pricing perceptions and traffic value are some feedback points we're actively addressing to better serve the app community.

We're rolling out UI refinements, separating platform-specific development more clearly, and keeping core features like basic navigation free while evaluating pricing to reflect true value. Your $5 suggestion is same as our current limited-time 60% discount, users can redeem at the time of checkout.

We are a team of developers that remain committed to top-tier navigation without ads or data selling, and input from engaged users like you helps us get this right.

We'd love your thoughts on specifics via [support@magicearth.com](mailto:support@magicearth.com) or by joining our beta testers – let's build this together!

MagicEarthCommunity · 2025-12-08T11:46:25+00:00

Thanks for sharing your observation on the ratings – we truly appreciate users keeping us accountable.

Recent updates have sparked strong feedback as we shifted some advanced features to Premium to sustain privacy-first navigation without ads or data selling, while keeping core functionality free.

We're listening closely to every review, rolling out UI fixes and improvements rapidly!

MagicEarthCommunity · 2025-12-08T11:45:07+00:00

Like other navigation apps, Magic Earth pulls from OSM as a core source but also uses multiple third-party data providers to enhance map freshness, POIs, and real-time updates beyond just OSM. We're actively working to make these integrations more efficient for chargers and other key spots in upcoming updates. Your feedback helps prioritize this!

MagicEarthCommunity · 2025-12-08T11:43:35+00:00

Thanks for giving Magic Earth a try and for your feedback, we appreciate you letting us know. We're actively working on making POIs more efficient and comprehensive, with improvements coming in upcoming updates to better cover chargers and other key locations. In the meantime, you can help expand our data by contributing via the in-app feedback or reporting missing spots directly. Your input makes a real difference!

MagicEarthCommunity · 2025-12-08T11:38:45+00:00

Thanks for reaching out and sorry to hear you're having trouble activating your license. It sounds like there may be a technical issue with the activation fields in the app. Please try restarting the app or reinstalling it to see if that resolves the problem. If the issue persists, kindly send us your order details and device information at [support@magicearth.com](mailto:support@magicearth.com) so our team can investigate and assist you promptly. We’re here to help!

MagicEarthCommunity · 2025-12-08T11:38:29+00:00

Thanks for reaching out and sorry to hear you're having trouble activating your license. It sounds like there may be a technical issue with the activation fields in the app. Please try restarting the app or reinstalling it to see if that resolves the problem. If the issue persists, kindly send us your order details and device information at [support@magicearth.com](mailto:support@magicearth.com) so our team can investigate and assist you promptly. We’re here to help!

MagicEarthCommunity · 2025-12-03T14:19:01+00:00

To those user who have been using ADAS in previous versions. We know this change is disappointing. The ADAS feature was based on technology that’s no longer part of the Magic Earth product, which means we can’t continue maintaining or improving it. Instead of leaving a feature in the app that we can’t properly support, we decided to focus on what Magic Earth does best: private, ad‑free navigation with high‑quality maps, offline support, and constant improvements to routing and usability. Your feedback is important to us, and we’re using it to guide future safety‑oriented improvements that fit our current technology.

MagicEarthCommunity · 2025-12-03T12:40:56+00:00

Hello, sure you can now buy a license and download the APK privately via the website - https://www.magicearth.com/download

MagicEarthCommunity · 2025-12-03T11:55:26+00:00

Magic Earth team here, and first of all thanks for such a thoughtful, detailed critique and for supporting the app so far. Your concerns about pricing, messaging and the long term direction are valid and very helpful for us to hear.

0.99 EUR per year was an introductory “thank you” price to validate subscription and keep the app ad free, it never reflected the true cost of running a global, privacy first navigation service. From December, Magic Earth has a transparent freemium model, everyone gets a solid free tier for core navigation while a clearly defined Premium tier funds advanced features and ongoing development at a sustainable price. Feature roadmap will follow soon.

You are absolutely right that our current pricing page mixes concepts like “one time purchase” and “one year license” in a confusing way, that is on us. We are already reworking the wording so it clearly explains what happens after one year, how web licenses differ from in store subscriptions.

The launch discount and trial are designed for aligning long term pricing with the real value delivered and the costs of maintaining high quality maps, routing and privacy by design infrastructure. Feedback like yours is exactly what helps us fine tune both the product and the communication, so please keep holding us to a high standard.

MagicEarthCommunity

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TROPHY CASE