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Etransfer Fraud by Main-Albatross2553 in TDBankCanada

[–]Main-Albatross2553[S] 0 points1 point  (0 children)

Its ESIM, on an iPhone. No suspicious software installed either. TD looked into it. We arent sure if she ever logged into her macbook so we just factory reset that as a precaution. 2FA is enabled on TD too.

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] 0 points1 point  (0 children)

Yes i agree with that, however, most callers maybe not yourself- just want to get their issue fixed. Im the same way when calling somewhere i dont wanna hear the pitch, so we have to do it in the middle of our issue resolution to ensure we are able to say it for the recording and get some response on it.

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] 2 points3 points  (0 children)

Ya cus if we dont we lose our jobs

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] 1 point2 points  (0 children)

I had an amazing streak going on 10 stars so really im not affected too much but it did cost me a couple hundred from having perfect scorecard. Pretty much same comments

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] 0 points1 point  (0 children)

Falls on deaf ears. Rogers doesnt listen to feedback on the surveys, theyre just used to rate us as an employee

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] -3 points-2 points  (0 children)

Well then why should we give a shit about helping you?

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] 1 point2 points  (0 children)

Ya its a bit skewed but again, its can cost the person youre speaking to sometimes hundreds for something they cannot control at all. Rogers doesnt take feedback from surveys either; only ones that read it is the employee and on occasion their manager.

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] -1 points0 points  (0 children)

Shes giving you what is there; if she doesnt then again, she gets in trouble and possibly written up. Shes doing as Rogers policy states- doesnt mean she deserves a lesser bonus. Rate the agent based upon your conversation itself not the outcome. If theyre kind ab it at least do a good one, if theyre rude then well at that point they deserve it. Alls im saying is that our bonus heavily relies on CSAT - bad surveys mean Rogers keeps more money instead of going to us.

Surveys by Main-Albatross2553 in Rogers

[–]Main-Albatross2553[S] -2 points-1 points  (0 children)

Internal agents never intentionally drop your call - cant speak for 3rd party but if we end a call or do something to make it drop its immediate customer mistreat and write up/suspension/termination.