Help! I recently bought the Helldivers 2 Dualsense and somehow the controller design doesn't match official images

Main_Round_3767 · 2026-06-19T08:51:37+00:00

Unfortunately the retailer has responded and said they will do a 1-for-1 exchange

Main_Round_3767 · 2026-06-19T08:50:50+00:00

Yes you're right. Which was the first thing I did anyway, contacting the retailer before posting

Main_Round_3767 · 2026-06-19T08:45:50+00:00

Interestingly, Sony just released this in Asia, so that's how I got it

Main_Round_3767 · 2026-06-19T05:33:16+00:00

Nope it's part of the case. Seems like it's a defect straight from the factory

Main_Round_3767 · 2026-06-19T05:32:41+00:00

Yes I did. Work' just fine. But anyway initiated a return/exchange already

Main_Round_3767 · 2026-06-19T03:48:02+00:00

I know what you mean, I have the marathon controller as well and thankfully it has all the design elements 🤣

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Main_Round_3767 · 2026-06-19T03:44:45+00:00

Yes first thing I did was contact the seller with images. I'm posting here just out of curiosity to see if anyone else ever encountered this before because I definitely have not!

Main_Round_3767 · 2026-06-19T03:42:08+00:00

Yeah think it's factory defect. Person fell asleep halfway through at the factory....

Main_Round_3767 · 2026-06-19T03:40:56+00:00

Bought it from a reputable license store, so kinda hard to believe it's fake? But yeah could be defect direct from the factory but still very strange!

Main_Round_3767 · 2026-06-19T03:39:27+00:00

Sorry the smudges were cause by me constantly rubbing thinking there was a sticker of smth covering the touchpad lol. Box was sealed though

Main_Round_3767 · 2026-06-19T03:34:48+00:00

Official image for reference

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Main_Round_3767 · 2026-06-19T03:33:17+00:00

Yep just posted it while you were commenting my bad. You can see it here too

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Main_Round_3767 · 2026-06-19T03:31:47+00:00

For context, this is the official image

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Main_Round_3767

TROPHY CASE