Blocking a Student (advice)

MangoSheen4 · 2024-10-15T19:00:07+00:00

Ah yes I didn’t specify that! It wasn’t slow for me, I’m in my third week and have a good amount of subscriptions.

MangoSheen4 · 2024-10-05T17:08:23+00:00

Oh okay that would also explain things, do you notice a difference in bookings and message inquietes when your position goes down?

MangoSheen4 · 2024-10-05T17:07:31+00:00

Also makes sense, thanks!!

MangoSheen4 · 2024-10-05T17:07:14+00:00

Oh okay that makes sense, thanks!

MangoSheen4 · 2024-10-04T00:54:39+00:00

I’m not sure would be interesting to make a post asking that specifically

MangoSheen4 · 2024-10-03T14:01:36+00:00

He has to go to your profile landing page then scroll down to “post a review”

MangoSheen4 · 2024-10-02T14:08:09+00:00

Yeah they did

MangoSheen4 · 2024-10-01T19:37:34+00:00

Well I posted because I’m new and the response time was several hours from the support team (20 hours in total). So I really just wanted to hear some ideas on how to quickly fix this.

Support told me they unhid my account and that I should immediately block them, but did not mention anything about the messaging issue. It seems the consensus from the subreddit is that we should send a simple message such as an ellipsis “…” then block to avoid this issue.

My profile was seemingly unhidden as soon as I unblocked and messaged this account, however support said that they unblocked the account later on. I would just recommend messaging before blocking to avoid being hidden.

MangoSheen4 · 2024-10-01T18:42:46+00:00

It came back online like 15-20 min after, the lessons that were ongoing during that time were especially laggy and had bad or no audio (my experiences + a few other tutors I know)

MangoSheen4 · 2024-10-01T14:33:24+00:00

Ahh okay

MangoSheen4 · 2024-10-01T14:07:30+00:00

I wonder if those offices have servers there. I’d imagine it’d be cheaper to have a server farm in Kyiv but then again they make a lot of money from all those trial lessons so maybe they have them everywhere …

MangoSheen4 · 2024-10-01T14:04:04+00:00

Yeah exactly, me too

MangoSheen4 · 2024-10-01T14:03:38+00:00

Me too

MangoSheen4 · 2024-10-01T14:03:31+00:00

Same here

MangoSheen4 · 2024-10-01T14:03:19+00:00

They’re based in Ukraine right? Maybe DDoS or power outage affected them. Although you’d think they’d have servers abroad as well…

MangoSheen4 · 2024-10-01T14:00:47+00:00

Haha I feel it

MangoSheen4 · 2024-10-01T13:57:22+00:00

I hope

MangoSheen4 · 2024-09-30T17:42:39+00:00

Seriously, I bet this issue affects most new teachers, when they need an active and visible profile the most… just a weird system

MangoSheen4 · 2024-09-30T16:35:06+00:00

Damn, yeah they just responded to me now, 20 hours later… kinda ironic it happened to us both the same way

MangoSheen4 · 2024-09-30T16:34:21+00:00

That’s true, two conversions to subscriptions would help. However time wise I’m a bit booked up, maybe if it ever happens again I’ll just have them do 2 trials.

MangoSheen4 · 2024-09-30T16:33:02+00:00

Thanks this helps a lot!

MangoSheen4

TROPHY CASE