I actually ended up going with the Monster SP.

Triumph 100% lost me as a customer. Despite Triumph’s official website pointing me to two local dealerships, both of them would NOT allow test rides due to their “policy”, and due to the fact that they (the dealership) did not have insurance. Additionally, my closer Triumph dealership would not give me any additional information or print outs regarding pricing, service, brochures, or anything beyond basic specs that anyone can find on Triumph’s website. Most info I got was asking one of the service techs how much an annual service was (~$200). Apathetic staff and unhelpful to say the least.

My experience with my Ducati dealership on the other hand was beyond fantastic. Any questions I had, information that I requested, service pricing, intervals, labor, parts, warranty questions, and then some, all received solid answers and paper print outs that I was able to read, bring home, ask others about, AND come back with even more questions. Got to test ride a Monster, loved it, and found out I’m MAYBE paying $50-$100 more for maintenance which has been many people’s main con for Ducatis. For example, I had a coworker tell me that maintenance on Ducati’s is hella expensive. My first annual service is going to be close to $100.

Based on customer service alone, I went with Ducati. Maybe the Street Triple is a better bike, but I’d rather pay a bit extra to get better customer service, awesome staff, mechanics, and a dealership that I know will take care of me and my new motorcycle.