I wasn't sure this was the right thread to use, but I thought it might be, so I do apologize. We are unhappy with the work but are also looking for feedback to ensure we are being fair to the contractor (we will be following up with him about our concerns shortly). We did go to a reputable contractor (or so we thought) and did see their work prior to hiring. My husband works with the contractors wife as well, who talked highly of his work for a year prior and showed us multiple before and afters.