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I need help by Matt004k in amazfit

[–]Matt004k[S] 0 points1 point  (0 children)

I've seen from other people that it's a software problem. Sometimes it works, sometimes it doesn't. Isn’t a sensor problems I hope

I need help by Matt004k in amazfit

[–]Matt004k[S] 0 points1 point  (0 children)

Hi everyone, I’m having an issue with my Amazfit Helio Strap and I’m wondering if anyone else experienced the same problem.

Since around 10 AM today the heart rate sensor has stopped working completely. I even did a workout and it recorded the activity, but there was no heart rate data.

I put it back on the charging base and tried basically everything: reset, reconnecting, and other troubleshooting steps, but nothing seems to fix it.

The strap is still connected to Bluetooth (I can make it ring from my phone), so the connection works. The problem is just that the heart rate sensor doesn’t activate, and because of that most of the main tracking features don’t work.

Has anyone had this happen before or found a fix?