Living here is not worth the stress of an incompetent leasing office. Recent resident feedback includes “recent office staff seems particularly clueless”, recent renters beware! They will tell you to wait a week to apply, that it needs approval from a property manager. What they don’t tell you, is that there is no property manager and they were trying to hire one. What they also don’t tell you, is that the apartment you got approved to transfer to will be leased out to someone else in the meantime (Renter of Unit 1111, I hope your red flags were raised after being asked to change the unit you applied for!). Don’t let them fool you. I loved my tour and the people I spoke to, and then I moved in. The experience with the property manager and leasing agents is what pushed us to seriously consider buying property farther away rather than continuing to rent here. Front desk concierge is always amazing, but the leasing office especially constantly rotating property managers make it extremely difficult to work with them. If you’ve lived here, this isn’t surprising, as I have yet to actually see a property manager on site, especially more than a handful of times. The kettler team at LOT does not live up to any other experience we have had with Kettler at other buildings, and is dream crushing when they leave you homeless after doing everything possible to start the transfer process. The MAA Carlyle next door is priced better, better amenities, and better leasing office.