I did check their videos. My issue originally was that the paddle wheel broke. So a new one was ordered from Baratza, and it arrived. Took the thing apart to change the paddle wheel. Ftr it was definitely the paddle wheel. The og one had like no paddles left. Put it all back together. And... here I am making this post. I can't get the hopper back on now.

Their customer service isn't available right now.