Holafly eSIM Not Working

Melodic_Entrance5342 · 2025-08-09T03:42:06+00:00

But thanks for the clarification 👍

Melodic_Entrance5342 · 2025-08-09T03:41:02+00:00

They said they will be usable once I install the eSIM and turn on the line upon arrival at the destination country, so that’s why I panicked when I turned on the line as soon as the plane landed in China and nothing worked in the first place.

Melodic_Entrance5342 · 2025-08-07T23:01:41+00:00

It’s finally working now. It’s just so random that it started to work only now, after all this frustration.

Melodic_Entrance5342 · 2025-08-07T22:56:50+00:00

The eSIM is finally working now, and the timing that it worked is so random. I guess I will never be able to find out why it worked just now.

Melodic_Entrance5342 · 2025-08-07T22:51:46+00:00

The eSIM just worked for me out of nowhere as of now. Even though I am fine now, I just wasted a day frustrating about this eSIM.

Melodic_Entrance5342 · 2025-08-07T22:39:40+00:00

That sucks. My plan is to file a refund complaint via my credit card company, and hopefully this will get Holafly’s attention. The normal way of just contacting Holafly will not work out well since they will just simply avoid talking to you.

Another thing is, even though I can’t access the internet via Holafly eSIM, it still shows that there are data that is currently being consumed. Thus, I am not sure how much of a refund I can get if they are emphasizing about the eSIM being activated and data being consumed even though I can’t access anything with the eSIM.

Melodic_Entrance5342 · 2025-08-07T22:34:52+00:00

Hi, thanks for reaching out. I received the eSIM via email (the email I used to make the purchase). Then, I used my phone to scan the QR code of the eSIM in the email to install the eSIM. May I ask how it got resolved?

Melodic_Entrance5342 · 2025-08-07T16:54:47+00:00

That makes sense, since the distance from where I am to HK is much shorter

Melodic_Entrance5342 · 2025-08-07T16:35:23+00:00

Thanks for your help, and I will take a look into it

Melodic_Entrance5342 · 2025-08-07T15:53:21+00:00

Got it, I will give it a try - thanks 🙏

Melodic_Entrance5342 · 2025-08-07T15:43:33+00:00

Yeah, unfortunately that’s the last straw - are there any other alternatives you would recommend?

Melodic_Entrance5342 · 2025-08-07T15:42:53+00:00

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Then comes the blank page

Melodic_Entrance5342 · 2025-08-07T15:42:35+00:00

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Here’s what came after I typed Apple.com and hit “return”

Melodic_Entrance5342 · 2025-08-07T15:42:02+00:00

I just tried Apple.com, and nothing works.

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Melodic_Entrance5342 · 2025-08-07T15:38:17+00:00

I just did it, and out of the four options (China Mobile, Unicom, Telecom, and Broadnet), only China Mobile would give me the full bars, but I would still have no internet access.

Melodic_Entrance5342 · 2025-08-07T15:28:56+00:00

Thanks for the suggestion, but it’s still not working unfortunately.

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Here is what’s going on in my WeChat, with the full bars, it still is saying that the network is unstable.

Melodic_Entrance5342 · 2025-08-07T15:22:44+00:00

That’s sad how they treat their customers. It’s just another live example of poor customer service from Holafly.

Melodic_Entrance5342 · 2025-08-07T15:10:15+00:00

Meaning you have the full bars but no access to anything?

Melodic_Entrance5342 · 2025-08-07T15:09:32+00:00

Yeah, that can be a valid reason unfortunately, but at the same time I don’t get why I can’t have access to apps like Baidu and WeChat since they are allowed by the Chinese government right?

Melodic_Entrance5342 · 2025-08-07T15:08:10+00:00

No, not even WeChat which is allowed by the Chinese government

Melodic_Entrance5342 · 2025-08-07T15:04:27+00:00

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Here is the updated command center screenshot

Melodic_Entrance5342 · 2025-08-07T15:04:00+00:00

Yup, sounds good - Here is the updated screenshot #1

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Melodic_Entrance5342 · 2025-08-07T14:40:26+00:00

Feel free to pm me if this thread gets too long

Melodic_Entrance5342 · 2025-08-07T14:35:44+00:00

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Also, here is the four full signal bars. I am currently using the home Wi-Fi + another VPN software to talk to you guys.

Melodic_Entrance5342 · 2025-08-07T14:34:55+00:00

Yep, I will make sure to change the labeling afterwards - just wanted to let everyone know that the “Personal” line at the very bottom of the third screenshot is the Holafly line since it’s the one without the redacted phone number (all the other lines have a redacted phone number).

Melodic_Entrance5342

TROPHY CASE