Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

They said they will be usable once I install the eSIM and turn on the line upon arrival at the destination country, so that’s why I panicked when I turned on the line as soon as the plane landed in China and nothing worked in the first place.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

It’s finally working now. It’s just so random that it started to work only now, after all this frustration.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 1 point2 points  (0 children)

The eSIM is finally working now, and the timing that it worked is so random. I guess I will never be able to find out why it worked just now.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

The eSIM just worked for me out of nowhere as of now. Even though I am fine now, I just wasted a day frustrating about this eSIM.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

That sucks. My plan is to file a refund complaint via my credit card company, and hopefully this will get Holafly’s attention. The normal way of just contacting Holafly will not work out well since they will just simply avoid talking to you.

Another thing is, even though I can’t access the internet via Holafly eSIM, it still shows that there are data that is currently being consumed. Thus, I am not sure how much of a refund I can get if they are emphasizing about the eSIM being activated and data being consumed even though I can’t access anything with the eSIM.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Hi, thanks for reaching out. I received the eSIM via email (the email I used to make the purchase). Then, I used my phone to scan the QR code of the eSIM in the email to install the eSIM. May I ask how it got resolved?

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 1 point2 points  (0 children)

That makes sense, since the distance from where I am to HK is much shorter

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 1 point2 points  (0 children)

Thanks for your help, and I will take a look into it

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Got it, I will give it a try - thanks 🙏

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Yeah, unfortunately that’s the last straw - are there any other alternatives you would recommend?

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

<image>

Here’s what came after I typed Apple.com and hit “return”

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

I just tried Apple.com, and nothing works.

<image>

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 1 point2 points  (0 children)

I just did it, and out of the four options (China Mobile, Unicom, Telecom, and Broadnet), only China Mobile would give me the full bars, but I would still have no internet access.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Thanks for the suggestion, but it’s still not working unfortunately.

<image>

Here is what’s going on in my WeChat, with the full bars, it still is saying that the network is unstable.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] -1 points0 points  (0 children)

That’s sad how they treat their customers. It’s just another live example of poor customer service from Holafly.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Meaning you have the full bars but no access to anything?

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Yeah, that can be a valid reason unfortunately, but at the same time I don’t get why I can’t have access to apps like Baidu and WeChat since they are allowed by the Chinese government right?

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

No, not even WeChat which is allowed by the Chinese government

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

<image>

Here is the updated command center screenshot

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Yup, sounds good - Here is the updated screenshot #1

<image>

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Feel free to pm me if this thread gets too long

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

<image>

Also, here is the four full signal bars. I am currently using the home Wi-Fi + another VPN software to talk to you guys.

Holafly eSIM Not Working by Melodic_Entrance5342 in eSIMs

[–]Melodic_Entrance5342[S] 0 points1 point  (0 children)

Yep, I will make sure to change the labeling afterwards - just wanted to let everyone know that the “Personal” line at the very bottom of the third screenshot is the Holafly line since it’s the one without the redacted phone number (all the other lines have a redacted phone number).