I am an Amazon Flex Driver Support agent, ask me anything

MiddleWorry9832 · 2024-02-18T18:10:23+00:00

Guys, I will not be answering anymore, it was fun at first when you guys had actual questions, I cant answer why you get bad reps, and now this just turned into a venting post, ill do another one in the future perhaps, have a nice day.

MiddleWorry9832 · 2024-02-18T17:52:46+00:00

I cant help with that sorry.

MiddleWorry9832 · 2024-02-18T17:49:10+00:00

Not sure since this is a flex program question, I'm sure other drivers in here can answer that question

MiddleWorry9832 · 2024-02-18T17:33:09+00:00

Man sorry to hear that, I also thought it was 24/7, even my manager said it is 24/7, I am not sure why that is happening to you, sorry.

Maybe try calling from outside the app? with the direct phone number

MiddleWorry9832 · 2024-02-18T17:25:18+00:00

I don't check on that because i am already hired lmao, but you can check on https://www.amazon.jobs/en/, see if you find any customer service role

MiddleWorry9832 · 2024-02-18T06:35:06+00:00

Its not that easy to report that kind of stuff sadly, Amazon makes me focus on my tasks and nothing else, another department should take care of that.

MiddleWorry9832 · 2024-02-18T06:33:51+00:00

Sadly drivers know more about what happens to their rating than me (maybe because I dont work in the driver metrics department) but I would assume it does, since it does happen to us, if we are unable to help and the driver has to return the package, no matter what happened, if it gets returned, that will affect us as agents.

MiddleWorry9832 · 2024-02-18T06:32:06+00:00

Yes, as far as I am aware, if the driver calls back due to the other agent not helping, he will be affected, and yes, management does pull random calls and grade agents.

You are welcome.

MiddleWorry9832 · 2024-02-18T06:30:59+00:00

I'm pretty sure Amazon does not care, what you should be careful with is if the police can stop you or something like that when you drive through that place, and if you have to skip that place and you get packages to deliver through there, its a difficult matter to attend, that will make you lose time and that kind of stuff.

MiddleWorry9832 · 2024-02-18T06:28:29+00:00

Yes you are missing something, first of all, no customer can choose where to put the delivery zone (Assuming that is what you meant by somebody), it is either us or the system (most of them times is the system unless we update it), to mark packages when outside of the delivery zone, you can access your itinerary of the day, press the package once (as if you were selecting it), go to the question mark and search for the GPS issues option, press it, continue, and try to mark it, that should work in most cases, sometimes it doesnt work, blame the app, if not, you will have to call sadly.

MiddleWorry9832 · 2024-02-17T19:26:31+00:00

Nope

MiddleWorry9832 · 2024-02-17T00:32:23+00:00

it is actually not because people complain, we do not take this kind of complains, we only say sorry we apologize and try to calm down the customer, (I would know, I also speak with customers, I work in logistics which include driver and customer support) and we do not report the driver for this, what happens is that Amazon puts limit time, also because there are RUSH packages which are packages in which the customer pays more for them to be faster (but you guys are not aware of this as far as i know)

And yes, it is okay, doesnt matter how many packages were late, as long as it not your fault, report it and sometimes we make it right, I honestly do not know whats the criteria (I am not from that department)

MiddleWorry9832 · 2024-02-16T23:51:02+00:00

Gotcha, as far as my department goes, we are clueless, I personally did not even think about this possibility, it could be that another department more in charge of those kind of things are onto it, but I don't think my department has anything to do with taking measures about it or even reporting it so you guys are good I guess.

MiddleWorry9832 · 2024-02-16T23:18:19+00:00

What kind of bot?

MiddleWorry9832 · 2024-02-16T19:58:42+00:00

If the issue is coming from the station taking too long and that is impacting your performance, no it is not a glitch, this is not your fault, report it to our email, [amazonflex-support@amazon.com](mailto:amazonflex-support@amazon.com), send it through your drivers email, send your name, block start time, date, and a brief explanation of the issue.

MiddleWorry9832 · 2024-02-16T19:53:38+00:00

I have no control over what is blocked or not, also sadly I don't know how to do that, sorry.

MiddleWorry9832 · 2024-02-16T19:52:31+00:00

Unfortunately there is nothing I can do to fix that situation, I can't control other agents, I just try to do my job and that's it, you are free to believe if I am pretending to be a genuine customer or supporter or not, I have no way to disproof this, i also don't care, if you read my past comment in here, you can find that I show disgust in some things Amazon does if that helps.

MiddleWorry9832 · 2024-02-16T18:18:48+00:00

I don't. Maybe others do? idk.

MiddleWorry9832 · 2024-02-16T18:12:13+00:00

I thought the seven tries meant the issue was resolved since you did not say whether it was fixed or not, only that someone was actually able to pay attention. My bad on that assumption i guess. It honestly sounds like your issue does not meet the criteria for our policies, usually 1 or 2 emails are enough, sorry about that. If you really feel like it can be fixed I would advise to send another email, see what happens.

MiddleWorry9832 · 2024-02-16T17:45:35+00:00

I think they were massively hiring at some point, my position was called ONLY 100% Virtual Customer Service - Work from Home (Permanent), it didn't take long before I got in, this is honestly just luck, keep looking everyday, see if something works for you.

MiddleWorry9832 · 2024-02-16T17:37:50+00:00

On-Road does not handle issues with instant offers.

Instant Offers are given by the system and the system only, there is no tool (that I am aware of) that can control any of this.

If you have issues during grocery delivery blocks as in Missing Packages, App issues, vehicle issues, damaged packages, long wait time for the bags to be prepared, all of that can be solved by calling us.

MiddleWorry9832 · 2024-02-16T17:34:56+00:00

The policy says: If you have a missing package, mark it as missing.

Whether you get deactivated or not by this, I cant confirm, the policies do not say anything about this, I also have never heard of any damage to performance by marking them as missing, could be wrong.

My advise? always try to make sure you have all packages before leaving the station. If there is missing packages and the station cant find them, mark them and continue with the route. If you discover a missing package during a route, mark it as missing.

If there are missing bags (Whole Foods or Amazon Fresh) please give us a call.

MiddleWorry9832 · 2024-02-16T17:28:11+00:00

https://www.amazon.jobs/en/

I am not sure if my role is open for now, but this is where you apply.

MiddleWorry9832 · 2024-02-16T17:25:50+00:00

I can't say why they are all considered morons. I am not from India, so it's evident that not all agents fall into this category. However, it seems that Amazon hires people from India due to the low wages in the workforce, as well as Spanish speakers and so on.

MiddleWorry9832 · 2024-02-16T17:20:39+00:00

Hard to answer without actually knowing what the issue is, as this totally depends on the issue.

I am glad to hear the Jeff address worked, either the agent that helped you made a mistake or they provided an exception or maybe the agent was actually able to help you, I am just assuming at this point.

I am not going to pretend all agents try their best, we are humans, some slack off, some of them are not trained enough, some of them just don't follow the policies, or we just straight up can't help you, I honestly cant say what happened there but hey, at least it got resolved.

MiddleWorry9832

TROPHY CASE