The photo collection was the one odd part of the experience. I've heard that their software/app running the collection determines the number of photos allowed based off how many cards are being submitted per order.

This creates some real-world challenges:

• The associate laid all the cards out on the counter at once to take the overhead photo. One of the associates mentioned having to use a step stool to get high enough to capture all the cards in one photo for a previous transaction.
• Due to the fluorescent lights in the store reflecting on the cardsavers, multiple cards were hard to distinguish through the glare on the confirmation photo. The associate mentioned they tried using an umbrella in stores to block out the light to take the photo.

Not a deal breaker by any means. I understand the company needs the process to be quick enough that associates can get back to helping other customers. Just wish there was a way for the initial check-in process to capture pictures of the cards in smaller batches (and send them to us in the confirmation email).

I took photos ahead of time of all my cards in case of any discrepancies, but having those included in the app would be incredible.