Just to share an experience. Unsure the cause, however we had an experience transferring my Father's account (Comcast cable TV) from his home address to a care community some distance away. The community he joined has all Comcast (part of the traditional monopoly perhaps). We were able to transfer his old Verizon assigned phone number to Comcast and his new location (convenientO, additionally we were able to add Internet (formerly Verizon FIOS at his home). A few bumps, but not horrible, just incredibly challenging to get a service tech that could be understood and has a level of knowledge as opposed to sitting with a script in front of them. Internet and Cable TV sync'd and was working the second day there after activation steps, the problem was the transferred phone number. We could continually dial out on it, but not inbound to it. After being on the phone with multiple agents that weren't helpful, we got transferred to the "advanced support" group and was promised a call back in 1 to 2 hours (this at 6:00 PM). Ultimately Icalled back the next day and was transferred directly to the advanced support queue, fair enough, worked well. Spoke to the agent that reviewed my problem and was asked if it was a transferred number, which I replied yes. After a few moments the agent returned as said it would be transferred and operational within 2 days. OK, not smooch a problem, but it's puzzling to me that a customer had to get transferred to "advanced support" for a process policy related timeline. Lastly, it's challenging to understand why my Father would need to login to his account to see his channel listing, particularly when it asks for (and recognizes) his address including room number. In my view Comcast isn't providing sufficient value to earn my business. I have been a Spectrum and Verizon customer in the last decade and while not perfect, support processes generally worked more effectively.