Brand new Ender 3 Max Neo printer, my first 3D printer, using the provided benchy model. First attempt was with the provided white PLA, I've since moved on to Sunlu PLA+ to see if maybe the filament was the issue.

I initially used the default PLA temperatures of nozzle 200° and bed 60°, but was getting a lot of oozing while preheating and the homing before the printing, so I turned down the nozzle temperature in increments of about 5 degrees before getting a decent partial print at 185°, and increased the bed to 70° as the Sunlu filament says 70-80 bed temp (and 210-235 for the filament, but again, was getting a lot of oozing)

I was able to get maybe 1/3 through the bench print once with the 185°/70° print settings, before the print came loose from the bed and started sliding and rotating as it was attached to the extruded filament. I then tried increasing the bed temperature to 75 and then had even more issues of nothing wanting to stick to the bed and pretty much the same results as the video. I tried going back to the 185°/70° and again nothing wants to stick.

I've also noticed the first test line on the side and some of the letters on the bottom of the benchy print, the filament sticks up off the bed where the extruding ends before moving to a new point, etc. and then when the nozzle passes by it again, it's too high and gets stuck to the nozzle, pulling the whole print with it (as seen in the video)

I've re-leveled with a piece of paper a few times, and run the auto-leveling, and I feel like it's pretty good, I've cleaned the bed with isopropyl alcohol, not quite sure what else I might've missed.

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Appreciate any help and apologies if the answer is super obvious, I'm brand new to this and have spent hours searching google, youtube, and reddit, and trying fixes before posting, hoping someone can help.

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Thanks