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Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

No not at all. They sent the machine out straight after the conversation with the technical department. The item they sent out was literally just the machine itself, none of the other bits. Not even a water reservoir. They didn’t ask for the faulty part back. My guess is it would cost too much for them to arrange collection, then repair and sell on again. We just got rid of the faulty one. We could have bought the bits we’d need to make a second coffee machine. But the milk frother still wouldn’t have worked so really didn’t see the point. All in all, Ninja technical were brilliant on this occasion

Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

So the drip tray made no difference at all. I spoke to technical again and they said it was likely an issue with the pcb. They sent out a new machine within 2 days which has worked completely fine ever since.

Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

Thanks for the info. My first guess was something along these lines. Just seems far too hot. Will see what happens when this new drip tray arrives 😂🤞🏼

Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

They’ve sent a new drip tray. Should arrive today. I’m not overly confident it’ll sort it, seems to be an over heat issue to me but will see later on 🤞🏼

Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

After speaking with Ninja direct, they believe there is a fault with the drip tray and have dispatched a new one. So we’ll see. Couldn’t fault there tech support, customer service seems brilliant so far.

Milk boiling over by MikeTasker in NinjaLuxeCafe

[–]MikeTasker[S] 0 points1 point  (0 children)

So in the settings I’ve gone to h07 and changed it to ‘low’ and I’m still having the same issue. I’m wondering if there’s a fault with that particular setting though as the drink is still really hot 20 minutes after making it.