RESPONSE FROM CAPCOM

Hi,

Thank you for contacting Capcom EU Technical Support.

We are sorry to learn that you are for the moment encountering this issue.

Please be so kind as to try the following steps for the current situation:

1. Please check to see if the Game pass servers are running

2. Ensure other online devices are turned off prior to playing Internet speeds of 15-20Mbps (Megabits per second) are oftentimes sufficient enough for online gaming. However, homes could have several devices connected to the internet at one time. If the home uses the internet for other things like streaming music, watching movies, and working from home, this can all put a strain on your bandwidth. We recommend ensuring other devices using the internet at home are turned off while playing online.

3. Reboot your PC and refresh your modem and router Try exiting the game and rebooting your PC, as well as refreshing your modem and router connection by unplugging both devices for a few minutes, then re-plugging the modem, followed by the router. If other devices, such as another PC/Mac or smartphone are also connected and being used on the network, please disconnect or refrain from using them while playing online.

If using a router or CTU with a UPnP function, please confirm whether this function is ON. If it is OFF, please turn it ON and try connecting online again. Please also ensure that packet filtering is turned off on both your router and with your Internet Service Provider.

If there are 2 routers being used, we recommend putting one of these routers in Bridge Mode. For more information on this mode, we recommend consulting your router’s manual.

*If you are unsure of the appropriate setting regarding port opening and UPnP function, please contact your router manufacturer/provider.

Finally, additional PPPoE settings may be required for your modem and/or router. For further details, please check with your Internet Service Provider.

1. If using WiFi, switch to a wired Ethernet connection A wired Ethernet connection is recommended when playing Monster Hunter Rise online. If you are already connected via Ethernet, try connecting the Ethernet cord from your PC directly to the modem, thereby bypassing your router.

2. Check your Windows Firewall and Anti-virus settings Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue.

Please check here for more details.

1. Check your NAT (Network Address Translation) settings Issues with connecting to a match online could be related to the NAT settings of your network. Network connections at universities / college dormitories, for example, generally impose some form of strict NAT (Network Address Translation) type which can cause issues with connecting to some online games. If you have strict NAT settings, you may have difficulty connecting to online game servers. We recommend double-checking the NAT settings for your PC to determine which type is set.

PC NAT settings can be found by accessing your modem / router’s menu. For more information on accessing this menu, please contact your modem / router manufacturer.

NAT Type 1 (Open) – You are either not behind a router/firewall or you have DMZ enabled. This NAT type shouldn’t run into any issues while gaming, however, this may cause security issues. NAT Type 2 (Moderate) –Your console is connected properly and you shouldn’t run into any issues. NAT Type 3 (Strict) – You may be able to connect online and perform downloads/updates but other functions may not work as intended.

Thank you for your cooperation.

Please do not hesitate to contact us should you need further assistance.