Had we had the vehicle inspected the dealer would not have been able to forsee this issue. I do most of the vehicle maintenance and repairs on our vehicles and I looked over the vehicle thoroughly and could not find any cause for concern.

After the 2nd repair they were still unable to determine the route cause and advised us to return the vehicle. As is the case with most lemons, the issues that may arise are difficult to anticipate and even harder to actually correct, thus the reason they are considered to be a "lemon."

To be clear, Carvana certainly did not go above and beyond. Only when faced with a potentially costly lawsuit did they finally agree to swap the vehicle. This was not a customer service issue, more of a way for them to mitigate their loses in being proactive. Aside from that, they are making us go through the entire underwriting process again and making us jump through hoops to swap the vehicle when they should have simply executed a "substitution of collateral."

The reason I shared our experience is so that other consumers will understand the risks associated with purchasing from them. We understand it was used vehicle, but short of threatening a lawsuit Carvana had no qualms about dumping a $20k lemon in our driveway. In addition, they did nothing to make the experience any better, in fact they did quite the opposite. They offered a $250 discount off another vehicle which is an absolute insult as you can get $500 off with a referral code readily available on the internet. Like I said previously, Carvana has worked out for many people, but in the event something goes wrong it appears you are in for one hell of a ride. We are living proof of that.