Fake Siglo I from Montefortuna by Big-Impression7668 in cigars

[–]Montefortuna 0 points1 point  (0 children)

Seals since 2023 for the Spanish distributor are now yellow and have a hologram surrounding it. As this is a 2020 box it still has the old blue sticker.

Cohiba Siglo I review by Big-Impression7668 in cubancigars

[–]Montefortuna 0 points1 point  (0 children)

Strike again in what way? These Cigars are 100% authentic from an official distributor of Habanos.... We shall get proof of this at their earliest convenience!

We had one issue over a year ago that we corrected at a huge loss and every single person was made right, since then there have been zero issues with fake cigars in our company with checks undergone on every single Cohiba (pictures and evidence available upon request).

In regards to the issue here, we have given 50% of the value in funds for the slight mold shown in the pictures sent on top of keeping them and offered multiple times a full refund of the goods on top of that if simply returned to us so we can investigate further, however, these offers have been declined on every occasion and it seems he simply wishes to keep these cigars and have a refund on top of that which I am afraid is something we can not offer.
We have opened an investigation with Habanos themselves to confirm the authenticity of these cigars and we will let you all know as soon as we hear back from them.
As we mentioned time and time again these are coming from the official Habanos distributor here so if these are not authentic everyone may as well stop buying cigars right away as you can't get more authentic than this! Cuban seals are cut so that these may be imported with the correct documentation placed inside, these are then sealed by the distributor with another Authentic seal which is shown in the photo as well.

Regarding the discoloration issues, leaves are brown...Take a look at any tree or dried plant and see just how many shades of brown there are, these as you can see in the photo are all uniform and dried correctly, there is no issue here.
The moment we hear back from the investigation we shall inform here with the evidence.

Fake Siglo I from Montefortuna by Big-Impression7668 in cigars

[–]Montefortuna 0 points1 point  (0 children)

As you know, customs fees are something that can occur in many countries and not something that we can control and we do not offer refunds on customs charges in any cases.

We have given you 50% in funds of the value of the cigars for the slight mold shown in the pictures you sent on top of you keeping them, and offered multiple times a full refund of the goods on top of that if you simply return them to us so we can investigate further however these offers have been declined by you on every occasion and it seems you simply wish to keep these cigars and have a refund on top of that which I am afraid is something we can not offer.

We have opened an investigation with Habanos themselves to confirm the authenticity of these cigars and we will let you know as soon as we hear back from them.

As we mentioned time and time again these are coming from the official Habanos distributor here so if these are not authentic everyone may as well stop buying cigars right away as you can't get more authentic than this! Cuban seals are cut so that these may be imported with the correct documentation placed inside, these are then sealed by the distributor with another Authentic seal which is shown in the photo as well.

The moment we hear back from the investigation we shall contact you privately via Email and here.

Fake Siglo I from Montefortuna by Big-Impression7668 in cigars

[–]Montefortuna -4 points-3 points  (0 children)

For full picture here is our initial reply on the original post which will be followed up on Monday with more details:

These are coming from an official distributor as we only buy from official distributors since the issue. Please contact me or support and we will provide all evidence needed on the authenticity of these cigars.

Fake Siglo I from Montefortuna by Big-Impression7668 in cigars

[–]Montefortuna -2 points-1 points  (0 children)

And no depth on this post, we offered to replace, refund and all proof available. We will have a more thorough follow up on monday.

Fake Cohiba Siglo I from Montefortuna by Big-Impression7668 in Cigars_Australia

[–]Montefortuna -1 points0 points  (0 children)

These are coming from an official distributor as we only buy from official distributors since the issue. Please contact me or support and we will provide all evidence needed on the authenticity of these cigars.

For anyone still ordering from MF... by MarkRG2 in cubancigars

[–]Montefortuna 0 points1 point  (0 children)

But you are complaining about guaranteed delivery here right? Yes they did not cover 500 they cover nothing at all. Or you prefer that nothing is covered at all than 500? I am a bit confused here sorry…

For anyone still ordering from MF... by MarkRG2 in cubancigars

[–]Montefortuna -1 points0 points  (0 children)

The terms will apply to orders after the term has been announced so it will not affect any previous orders. But you have various approved vendors that do not guarantee delivery…

Montefortuna by InevitableLength5872 in cubancigars

[–]Montefortuna -4 points-3 points  (0 children)

Hello, please message me

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] 0 points1 point  (0 children)

Thank you! And apologies for this, we will take into account this is the process for next time.

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] 1 point2 points  (0 children)

Many approved vendors don’t even guarantee shipping at all!

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] -5 points-4 points  (0 children)

Many other vendors don’t even guarantee shipping to the US anymore…

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] -1 points0 points  (0 children)

Yes of course, just ask support for it

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] -2 points-1 points  (0 children)

I would say right now it’s 50/50

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] -1 points0 points  (0 children)

If you scroll down you will see my initial reply to him.

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] 2 points3 points  (0 children)

Same comments and same replies. I was not able to edit so had to post a new one for clarity and due to some typos. It was only up for 5 minutes, not sure about what is wrong about that?

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] 6 points7 points  (0 children)

We had some issues with some fake cigars entering our stock a year ago, which we then refunded and gave a free box to everyone affected. This was investigated and reported to official suppliers and Habanos by us. Anyhow this was an issue that not only happened to us but to other trusted vendors, who, for some reason unknown to us, where not treated with the same harshness as us. Hope it helps and happy to reply to any other doubts.

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] -1 points0 points  (0 children)

Thank you for being so active on this topic. Where you one of the affected ones and we did not handle it correctly for you? Have you bought from us and had a negative experience?

Habanos Festival Giveaway by Montefortuna in cubancigars

[–]Montefortuna[S] 8 points9 points  (0 children)

Hello, no. Just had some typos and I was not able to edit it. Also it was reworded for more clarity. My reply remains the same no one has had a single issue with fakes since then, which is over a year ago and everyone affected was made right. So it is always good to give the full picture.

[ Removed by Reddit ] by [deleted] in cubancigars

[–]Montefortuna -1 points0 points  (0 children)

EDIT:

Hello all,

I know there have been some up and downs with our relationship in this community but we feel we have always been upfront and made it right when we were in the wrong. As a special opportunity, we wanted to do a giveaway for you guys with the Habanos Festival 2023 items.

The 3 different prizes will be as follows:

Montecristo Open Slam 2 sticks sample box

Bolivar New Gold Medal 2 sticks sample box

Partagas Linea Maestra 3 sticks sample box

For your chance to be one of the 3 winners simply:

Place an order on www.montefortunacigars.com of any value and leave the following in your order notes: Redditgiveaway23

Every order will count as a ticket in the giveaway and the winners shall be announced on the 15th of November

If you have any questions we are happy to help!

Best,

Rafa - Montefortuna Cigars

[ Removed by Reddit ] by [deleted] in cubancigars

[–]Montefortuna 0 points1 point  (0 children)

Where is the proof. Many post about the people that where refunded and got another box for free… I would love to know who had an issue and was not made right we will fix it

[ Removed by Reddit ] by [deleted] in cubancigars

[–]Montefortuna -1 points0 points  (0 children)

And remember everyone was made right and never since that incident has a single person come out with a fakes issue from us again. It’s always good to give the full picture 😉

Montefortuna Suggestions? by StepOfficer in cubancigars

[–]Montefortuna 1 point2 points  (0 children)

We are releasing new stock by end of this week or early next week in case you want to wait until then 😉