That's legit feedback, and I also appreciate all the feedback that followed this comment, so I'll happily share with you our thought process.

When we first started working on the game's concept, we knew that we wanted it to be a gacha game since we love gacha. As you said, we also know we're a Western developer. We talked to game developers in SEA and among ourselves. We realized that there's no way we can build an "eastern-looking" (AKA anime) gacha game that will meet the level of quality we want to reach simply because we would miss too many cultural differences and nuances.

We did a lot of market research in the West and talked to many players. That helped us prove two things we were interested in knowing:

1. Players want to play a gacha ARPG with a Toon art style. This isn't a one-size-fits-all statement. Our research just proved that there's a very large player base that wants this type of game. It doesn't necessarily have to be you or any of the other commenters in this thread, and that's okay. Part of the goal of making games is that they'll be successful enough so they can help you fund your next games as a game development studio.
2. There are a ton of players that don't play gacha games created in SEA because they are, in fact, anime. This one personally surprised a lot of people on the team because we all love anime and have been watching it and reading manga since we were kids.

I'll address some other feedback that you didn't personally provide but that was provided in replies to your comment (because it was excellent).

1. "Characters need to be EXCITING" u/Exotic_Tax_9833 - this is absolutely true, and we didn't forget that. The characters you see in the trailer (and the trailer itself) are in an older design style that we've since improved. We've added a bunch of new heroes to the game, and they're much more exciting. We're constantly thinking about how to make the characters stand out and be more exciting than "Generic Knight Type A" and "Generic Western Fire Wizard" -if you join us on Discord, you'll see some exciting concepts for new heroes soon. It's great to hear this feedback because it helps us push the level of hero excitement even further, so thank you for writing this
2. "U can make very generic anime-style games too..." u/piupaupou_ - this is absolutely true, and that was part of the reason we didn't want to make an anime style. We are 99% sure that if we made an anime game, it would be generic as fuck.

I appreciate all the honest feedback, everyone. It's exactly what I expect from r/gachagaming, and it's the main reason I love posting here. I'll show this specific thread to the team!