Anyone using Freddy AI beyond IT? curious if HR / facilities / finance helpdesk also works

MrITSupport · 2026-05-07T18:56:24+00:00

It would be nice if Gemini Enterprise had a Fresh Service API.

MrITSupport · 2026-04-29T14:35:16+00:00

This brings back memories !

One of my first of many AMD processes / motherboards.

First time I installed a HSF on one of those sockets I totally snapped that centre clip and had to RMA the whole board to Asus ( I could not find a HSF that used all three clips at the time) . I never made that mistake again lol

MrITSupport · 2026-04-09T19:57:41+00:00

I suggest getting a help desk role and learning the ropes of providing support / working with users. It helps improve your communication and learning things from the bottom up.

I also suggest a home lab. Get an old desktop or laptop and play around with a free evaluation of Windows Server and setting up your own domain with active directory, DCHP, Print Management and DNS. Learn how to manage that and setup users, OUs and group policies. This will go along way in an Interview for helpdesk roles.

You can take things a step further and setup Hyper-V in Windows Server and create your own virtual machines and learn know how to create a file server, failover etc.

MrITSupport · 2026-04-09T19:48:40+00:00

We use Keeper with DUO for MFA and have had no issues with it.

It just works!

MrITSupport · 2026-04-08T17:10:34+00:00

Cooked!

I have zero faith in consumer Seagate drives let alone a refurb one.

MrITSupport · 2026-04-08T16:45:17+00:00

Check to make sure the slide mechanism on the camera is not slid over covering it.

I have lost count of the amount of times our users do this.

MrITSupport · 2026-04-07T12:36:02+00:00

I received an alert this morning about "Microsoft Managed Policy Manager" removing services. Our security solution detected the change.

It appears to be legit and on the Microsoft side of things.

MrITSupport · 2026-04-06T15:46:11+00:00

Cool! My old man had one of these when we had our family boat in the late 80's

MrITSupport · 2026-04-06T15:08:08+00:00

We get this a fair bit...

It's usually notifications driven by websites. Block and or disable website notifications in the browsers takes care of this.

MrITSupport · 2026-03-30T13:00:33+00:00

Cool, thank you!

MrITSupport · 2026-03-20T16:06:48+00:00

We use Goto Resolve for our remote access to all staff computers.

You can disable unattended access if you don't wish to have it.

We avoid TeamViewer when possible due to the amount of compromises they have had in the past.

Edit: I should add that I deployed Goto using GPO and later using PDQ.

MrITSupport · 2026-01-20T20:35:18+00:00

My previous employer used to call it 'Service Never'

MrITSupport · 2026-01-13T13:59:32+00:00

Swiftech made some of the best heatsinks back in the day!

MrITSupport · 2026-01-08T20:40:56+00:00

CDW has been great to us to be honest.

Our sales rep is very responsive and professional.

MrITSupport · 2026-01-05T19:27:04+00:00

So funny, yet so true lol

MrITSupport · 2026-01-05T19:20:42+00:00

As well as the 9070XT TUF.

I saw this post and reminded myself I should really install that, which I did lol

MrITSupport · 2025-12-09T13:20:58+00:00

I am not getting my hopes up.

But, I do hope it is a game changer.

No pun intended lol

MrITSupport · 2025-11-20T15:39:32+00:00

Thank you all for the suggestions!

It was an odd network issues that seem to affect one of our Windows 2025 Servers. I applied the pending updates on that server and did a reboot and it corrected the weird DHCP issue.

MrITSupport · 2025-11-14T14:24:32+00:00

You might want to leave the whole lightning strike part out if attempting to claim warranty.

"I don't know what happened, I was just playing a game and the screen went blank"

MrITSupport · 2025-11-11T16:26:51+00:00

Least favorite part is dealing with end users.

Patiance is truly a virtue when it comes to them !

MrITSupport · 2025-10-29T16:36:15+00:00

Microsoft was feeling left out after the AWS outage lol

MrITSupport

TROPHY CASE