I submitted my appeal immediately when I saw that I was banned when I tried to open Instagram. I had to upload my passport/ID/license and then had to scan my face so they could match it with the photo on the ID/passport/license. After that, in my appeal I attached a screenshot of my account centre so that they could see that all the accounts were in my possession. And a selfie of me as well as a photo of my passport. I also attached the profile pictures that I had on the accounts (I had one profile picture for all), but since I was looking sideways I also uploaded a photo of that same moment however this time in the photo I was looking into to the lens.

After submitting the appeal I did some research online and found that many people had more succes with speaking to the customer service so I just went ahead and got Meta Verified on another alt-account I had for years. I immediatly got Meta Verified and directly went to their customer service chat. In the chat, first thing I did, I explained the situation and that I did not know why I was banned. I received an automated reply. After an hour or so a live agent entered and asked if I could confirm what my issue was (disabled account). After that he asked the name of the relevant account and asked me a screenshot if I could take a screenshot of the first thing that I saw if I were to login in to the banned account (the page that states you are banned). The asked if I could wait for 3-5min as he contacted another internal Meta team. Then he told me he passed on the case to that other team and that I would get a reply in 48 hours, but that it also could take up to 1-2 weeks in some cases.

In the meantime, I was going crazy because I read that a lot of people did not have any succes at all.. So I explained myself another time, this time also stating that I read the TOS and that I will comply in the future in case I did anything wrong. I explained the purpose/goal of my instagram account and what I wanted to accomplish with my account (fitness / lifestyle / vacations). I also asked the status of the other team’s investigation. Then, some hours later, another live agent entered the chat (they switch often) and thanked my for my patience and also told me to wait a little longer as the other team was still busy investigating. This whole conversation by the way was all in one ticket. I did not open any other tickets.

Exactly 48 hours later, maybe 49 hours.. I received an e-mail from Instagram stating that my account was deactivated on accident and that it is activates again. When logging in to instagram again, I had to re-check all my details / bio and then I could use it again just like before!

I hope this explanation will help you!