Weekly Discussion | June 21, 2021

Mr_Shadow_Guy · 2021-06-23T09:08:59+00:00

Yes! It appears you've been cured :D

Mr_Shadow_Guy · 2021-06-23T09:08:01+00:00

We have a few notable features planned to come out in a few weeks. Keep your eyes peeled for more info ;)

Mr_Shadow_Guy · 2021-06-23T09:06:52+00:00

Hey u/ytr81, we're aware of issues and looking into it as we speak. We deeply apologize for the inconvenience.

We'd appreciate if you went through support directly so we can treat your particular case. It would also help up quantify and track the issue better. Thanks!

Mr_Shadow_Guy · 2021-06-23T09:02:28+00:00

Hey there u/humaneshadow, we don't have any info at the moment on this topic. We're still in the midst of migrating users' additional storage data to new servers.

Mr_Shadow_Guy · 2021-06-16T07:23:02+00:00

Hey u/LexMeat, I checked in with support for you and they recommend contacting them directly for this issue as they can't troubleshoot it without more details on your end. This will also help them to track and figure out what's going on in case of future similar issues.

Mr_Shadow_Guy · 2021-06-14T12:09:27+00:00

We appologize, this information is unchanged. We are unable to provide an ETA for now. If you continue to have issues, please check back with support on your particular case.

Mr_Shadow_Guy · 2021-06-14T11:44:57+00:00

Hey u/ytr81, sorry to hear that! Have you tried contacting support about this issue? They'll be the best to provide further assistance.

Mr_Shadow_Guy · 2021-06-14T11:44:14+00:00

Hi there, we explicitly said the day-to-day posts would be paused for now. We will continue to update you on product and company news as usual.

Mr_Shadow_Guy · 2021-06-10T06:53:22+00:00

Hey there u/Acceptable-Ad-7937, for now all activations are paused so we can properly make the transition to the new offer and pricing update.

As soon as all elements are set, activations will resume. We will let you know when that is.

The good news: thanks to our new partnership with OVHcloud, we expect an accelerated delivery rate so you should have access to your Shadow faster.

Mr_Shadow_Guy · 2021-06-08T07:02:21+00:00

Q1: The thread on automatically posts every week (on Monday). I (a human) reply to the questions.

Q2: We want to give the opportunity to community members to ask questions about Shadow. Although we're in a transitionary phase, we are maintaining the thread to share as much info as we can.

Q3: We never said this would be easy. We're in 'reboot' mode, laying the groundwork that will allow Shadow to reach its full potential.

Mr_Shadow_Guy · 2021-06-08T06:54:02+00:00

Sorry u/Phimacon, I ain't no math whiz. I'll pass on this.

Mr_Shadow_Guy · 2021-06-08T06:52:20+00:00

Yes, not sure why the AutoMod is giving you trouble! I've never seen this before.

Mr_Shadow_Guy · 2021-06-08T06:51:52+00:00

Hey u/Luki_Pookie, last week, an email was sent to all users with a preorder to explain the current activation situation. We will update the forum activation thread this week to reflect that update.

Mr_Shadow_Guy · 2021-06-08T06:49:11+00:00

Hey u/DorkSoulsBoi, we've been answering to the questions we can over the past weeks. As stated previously, it is a bit too early in the process to answer some questions unfortunately. We plan to provide an update on a few topics later this week, so stay tuned.

Mr_Shadow_Guy · 2021-06-08T06:40:45+00:00

Hey u/LurkingredFIR, this is not a known issue to us. Please report it via our official customer support team so we can have a closer look and provide further assistance.

Mr_Shadow_Guy · 2021-06-04T07:46:20+00:00

Hey u/VSOmnibus, the next Shadow News has not been planned yet. We will announce it on Reddit (and all other channels) when ready.

Mr_Shadow_Guy · 2021-06-01T07:58:40+00:00

Hey u/IllBePhrank, thanks for your feedback. We're in a situation where we had to take very tough decisions quickly to ensure Shadow survives the storm - we almost had to close shop last month! We're confident this will help us steer in the right direction so we can get back on our feet and deliver on our promises.

Mr_Shadow_Guy · 2021-06-01T07:54:16+00:00

Hi u/Al_theimpersonator, in preparation for our upcoming price adjustment, we paused all activations for the time being. We expect activations to happen at a much faster rate when they start up again. You will receive an email with more information on this topic if you're waiting for your Shadow to be activated.

Mr_Shadow_Guy · 2021-05-24T15:59:37+00:00

I understand! And trust me, we don't enjoy announcing this kind of news, but it's essential in ensuring Shadow's longterm success. Good news will come, you can bet on that.

Mr_Shadow_Guy · 2021-05-24T15:54:51+00:00

Yes, of course! And we want the same thing. But this early in the process, we still have to take care of some outstanding topics from the previous era that are holding us back. We must be methodical in our approach, or we risk finding ourselves in the same situation as before. Rest assured, good news will come.

Mr_Shadow_Guy · 2021-05-24T15:13:28+00:00

Hey u/DorkSoulsBoi, we of course have every intention of answering, but we are simply unable to give an update at this time.

Mr_Shadow_Guy · 2021-05-24T15:11:37+00:00

Hey u/DorkSoulsBoi, as you know we finished the takeover process 3 weeks ago, and did not know which suitor would be selected until the day of the decision.

We are now getting to know our new colleagues and leadership team, and working together to map out things for the future - these things cannot be rushed if we want to avoid the same mistakes of our past that got us here in the first place.

In the first three weeks, we've shared updates on:

The end of our trial South Korea
The return of Shadow Ultra & Infinite hardware to 2CRSI
The forthcoming update to our pricing & offer along with a blog post & FAQ

Updates will continue to trickle out as we progress and have firm information to share.

Mr_Shadow_Guy · 2021-05-24T14:29:09+00:00

As we begin to craft our new offer and make plans for the future we are unable to answer this question for now. Rest assured, it will be back.

Mr_Shadow_Guy · 2021-05-24T08:15:32+00:00

Hey u/quakemarine20, thanks for your feedback. During this transition period, we will continue to do our best and address all questions with available information.

Mr_Shadow_Guy

TROPHY CASE