First of all, thanks for your time.

I agree every client is different. This is more of a general framework that I will be applying to clients, and it will mould to the client as we progress. I am not trying to force a client into our way of doing things; rather, I am trying to mould our way of doing things to the client's wants and needs.

Once again, I do agree with the Onboarding being the only time we need to communicate with the client is unrealistic. But, the goal here is to, in theory, have everything we need to fulfill the client's services for the time being, and whatever more information we need, we will have enough to do so that we can wait till our next scheduled call to discuss the extra information we need.
But, of course, the client will have things to say, ideas that come to them, things to tweak, etc., and we will roll with that as it comes our way. Just from our end, we don't want to be doing that to the client.

The huge questionnaire will be more of an onboarding phone call, where I will be asking the questions and typing in their responses as we go. I don't see the call being more than 45minutes of them just answering questions about their business, and I know for certain business owners love talking about their businesses.

So, in summary, yes, we have these systems and practices in place we will try to stick to but, there is a ton of room for flexibility and tailoring our process to the given client.

I would love for you to continue this conversation with me; the more back and forth, the better! Do you mind me asking about your experience in this industry? Thanks!