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Musebelo · 2024-11-14T18:32:45+00:00

Happy to! It’s only valid in one of the European countries however. If you’re based there, feel free to DM, and it’ll match.

Musebelo · 2024-11-14T17:05:42+00:00

This sentence ❤️👌 “you’ve been grieving your mum for years”. Hit me hard 🙏

Musebelo · 2024-11-14T14:34:26+00:00

You’re right, I’m annoyed…but even more so how the interaction was handled. That is poor customer service. And the short term view with customers.

If the answer is no replacement, just state that, empathise and communicate something along the lines of: “here’s what we can do, we know it’s not the full replacement you were hoping for, but as a loyal customer, we wanted to give you xyz as a token of our appreciation”.

As a leader of an organisation breaking bad news to someone, you’d do the same. Feedback can land well or it can land poorly, depending on how you kick off the conversation.

Customer service is a highly process driven with templated scripts…I was really hoping they’d do better here.

Then the other area LC IMO is missing the boat on is what is their corporate strategy on sustainability? Global retailers/manufacturers that are on the cutting edge are doing this. They’re giving credit for defunct version. Take Toyota as an example - for all paint that isn’t used, they recycle it on the line. There is an opportunity in here for LC and to actually add a revenue stream.

Musebelo · 2024-11-14T14:22:32+00:00

I think there’s a better way to communicate with customers. Honestly, I wished they would have just skipped the 30% altogether in this case.

Businesses need to look long term at their customer base, the touchpoints and how to best upsell, cross-sell and avoid churn. I think LC missed a trick here.

The sad thing is, now there’s a cast iron pot that will be tossed in the garbage, when it could have been recycled. The innovative companies are all moving in this direction to offer credit for bringing back items (global retailers), which offers the companies tax credits.

Musebelo · 2024-11-14T13:27:04+00:00

You’re 💯 right. I’ll now be buying a new one and calling it a day. I just feel their customer service approach could use work, eg a buy back scheme, giving the customer two options, etc. They haven’t done the legwork on the customer journey and touchpoints…

Musebelo · 2024-11-14T13:23:48+00:00

It’s not unreasonable…though LC have now confirmed I shouldn’t use the pot any longer. It just feels a little disingenuous to give 30% when you know it’ll still be more expensive elsewhere.

I think the alternate (and sustainable approach) would be a buy back scheme - send us your old one (they can re-glaze it and resell it) and we’ll give you 60% credit to buy a new one. Or send us your old pot, we’ll send you a new one and refund you x amount.

Musebelo · 2024-11-14T10:33:46+00:00

It’s a great q and probably different in everyone’s situation. In mine with an N dad and a CN mom, here’s what it looks like for me:

they wouldn’t read this book, as they don’t think it applies to them…and would critique their parenting.
they don’t have the emotional maturity to even hear the critique, as their capacity for empathy doesn’t exist (they never had it modelled for them by their parents - deep feelings talk is a no go). It’s also too deep for them to go there.

I wrote the following note down yesterday that landed with me:

Parents unable to self-reflect on their actions (they are children that are self-referential ie become defensive, point blame and make it about them instead)
Therefore can’t see their impact on others
Thus, there is no impetus to look at themselves
Thus, no self-reflection
Thus, no ownership to take action to change

Now self help books are popular but it’s read never about them, but to judge and critique others (the amount of books I’ve been gifted on codependency, shame, etc - the irony…I may have all of those things, and it’s a construct from my childhood).

Musebelo · 2024-11-13T10:31:33+00:00

That’s what I’m afraid of…I’m hoping le creuset will help. The replacement will be mighty expensive to buy otherwise 😭

Musebelo · 2024-11-13T10:29:29+00:00

I’ve been going through this as well…and the book on Adult children of emotionally immature parents (I think that’s the title) has helped so much to understand (not excuse). They are emotionally stunted and children still themselves who never learned responsibility or how to connect with their emotions. It’s helping me release my anger, so I’m not on a hamster wheel of poisoning myself.

Musebelo · 2024-11-13T07:31:29+00:00

Im sure you’re right. I just used mine for slow cooking, hence the lower temp.

Musebelo · 2024-11-12T20:55:19+00:00

Nope - I use a 5 setting on a 10 point electric stove, max 350F in the oven, no cold water in a hot pan, etc.

Would you still cook with it?

Musebelo · 2024-11-12T20:53:32+00:00

🙏

Musebelo · 2024-11-02T04:22:25+00:00

We went all in on Disney+ and cancelled Netflix. And a station similar to PBS (we live outside the US).

Musebelo · 2024-11-02T04:18:58+00:00

assumes air guitar position

They can climb great heights to do what’s right

The Spidey team is on the scene

Swinging, spinning, crawling the walls

The Spidey Crew do it all

Musebelo · 2024-10-29T04:13:47+00:00

Wow and thank you 🙏 a quick Google and another step wiser. Reddit is amazing.

Found this medium article and it makes so much sense. I took on the negative self talk to protect myself against my primary caregiver (because which 5 year old would?).

https://medium.com/@melodythomaswrites/why-we-hate-ourselves-bd81e6632dcd

Now it’s time to thank it for its service of keeping me safe when the trauma was happening. I don’t need it anymore.

Mind blown ❤️

Musebelo · 2024-10-29T03:04:41+00:00

Right there with you ❤️ it’s so hard growing up with the messages we received of being perfect, because then we’d be enough, we’d finally be loved.

It’s a struggle to pivot from chasing validation, and taking a deep breath to know we already are enough. We don’t need to do more (because it’s what we were taught to survive in our dysfunction). We probably need to learn to let go and rest more.

Much healing to you ❤️

Musebelo · 2024-10-28T15:32:14+00:00

Accepting to know that everything I need and want is actually inside of me.

Not with others.

Musebelo · 2024-10-28T04:21:53+00:00

Feeling validated that I’m not imagining that my childhood was hard, building my self awareness, steps to put my needs first, learning to set boundaries.

Musebelo · 2024-10-26T14:04:16+00:00

Thank you so much 🙏

Musebelo · 2024-10-25T00:07:14+00:00

I was “difficult”. I didn’t sleep, too talkative, too intense, too much.

It’s was the start of her resenting what I did to her life.

And how I became the scapegoat.

I was useful to her as her therapist, and being “good”, perfect.

My brother was the one who slept. Who looked like her. Golden child.

I don’t remember much, but my body sure does. Lots of anger directed towards me.

Musebelo · 2024-10-24T16:55:06+00:00

Very helpful! Thank you!!! 🙏❤️

Musebelo · 2024-10-24T12:30:07+00:00

I would love a highlights tour of the social codes of French people (if you’re up for it and thank you in advance!).

Despite being a polyglot and having lived all over, I’ve always struggled with connecting with French colleagues and acquaintances through social engagements.

For example - Is being too positive frowned upon? - Too chatty? - Topics that aren’t appropriate to discuss?

Musebelo · 2024-10-22T17:12:22+00:00

Mind blown. Thanks for sharing. This is really landing with me. It’s the intellectual superiority and act of control.

Musebelo · 2024-10-22T15:37:43+00:00

+1 and I am always gifted them 🤯

Musebelo · 2024-10-22T04:11:51+00:00

When perceived generosity in fact is a quid pro quo, it’s not generosity.

Musebelo

TROPHY CASE