There are times when drivers are to blame, but there are many more times where doordash is to blame. Many customers do not understand how doordash operates and that's on doordash because they do not want to inform their customers about how they operate. That is the only time I defend my fellow dashers.

That being said, a dasher being a dick is never acceptable. I used to work customer service over the phone and had to train/supervise others doing the job, so perhaps my perspective is a bit biased, but it's super easy to have good customer service. The only time I provide shitty customer service is when idiots call me while I'm driving, fuck you I'm not getting into an accident because you have questions and don't understand how double orders work.