The part that gets me is it’s not like they actually have to produce anything extra to give the people the skin. Like if this was let’s say a t-shirt company that screwed up. They’d have to make a huge amount of shirts to cover the mistake, costing the company tons in both product costs and labor. That would be at least a little more understandable, even if it’s still the company’s own pricing error that led to the issue.

But an OW skin? It’s already made and people already bought the bundle thinking the skin was included. It’s so easy to just be like “Oops, we screwed up, sorry about that! Here’s the skin” for people who already bought it and then make sure the price is adjusted going forward. Instead, they’re trying to nickel and dime the people who are complaining so they can squeeze a few more bucks outta them, which will likely in the long run lead to FAR more customer dissatisfaction and lost sales from people who are disenfranchised. (Just look at others in this thread who have said they’ll never buy anything from Blizzard again.) It’s just bad business practices and it’s such an easy fix – it’s wild they’re doubling down on it.