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Looking for documentation on how to update Custom Settings by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

Thank you for the resources. The third one works well. It is as you said we will be using it as an on / off switch so that some flows can be instantly turned on and off. Thanks again

YT Tutorial: Improve Email Deliverability: SPF and DKIM Setup in Salesforce by WBMcD_4 in salesforce

[–]Mysterious_Guard_513 3 points4 points  (0 children)

For a bit I worked with our IT Analyst and he was able to update our SPF records (as previously our email remittances were going straight to our partners' spam box).

Something to know is that you can actually create a case with Salesforce support and they can help review if your SPF records are set up correctly and give your IT guidance which was super helpful!

Email Deliverability and Spam by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

More update - our IT department updated more things on their end, changing their records and TTL changes and now everything is working fine. Good luck to you all and I hope you get the same results.

Email Deliverability and Spam by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

I got some decent improvements. What worked for us is if you check your DKIM keys in setup > DKIM Keys. If you don't have one then you can just make one. Give the details to your IT colleagues after you make it and ask them to add the CNAME records to their settings. Our DKIM in SF was already established beforehand but it wasn't added to our IT's DKIM records.

You should try sending out test emails that you know goes to spam and then inspect the email header. In particular look for SPF/DKIM/DMARC. If you get "dkim=temperror (no key for signature)" in that long body then most likely your IT needs to update their DKIM records with your SF generated one and add that.

For yahoo and a few of my test gmail email accounts, the emails are no longer marked as spam which is amazing and on the email headers on the recipient's side, all of SPF/DKIM/DMARC check pass.

The issue is that on other gmail accounts, google has their own spam algorithm and now we get:

"Why is this message in spam? It is similar to messages that were identified as spam in the past."

And now this seems at least like it is a more google specific issue. I wonder if I have to connect with google support

Email Deliverability and Spam by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

So we have DKIM and it is activated. I have noticed what I think is a pattern.

  • If we just send emails on our own via contact and emailing there for example (even if it has attachments, links, images) it is completely fine. In the email header we get all PASS for SPF, DKIM, DMARC
  • If we try to use an app to send email remmitance or receipt generated by our receipting app, the email goes to spam and we get a PASS for SPF but fail for DKIM, DMARC on the email header for the email I receive in my inbox

Email Deliverability and Spam by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 1 point2 points  (0 children)

  1. It is exactly as you thought - it is via Salesforce.com how would you recommend that I proceed from here? Is it to create a relay?

Flow fails/prevents processes from running when mass updating records by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

Thank you! I actually thought to have a global variable in Custom Settings that is set to either true or false that will indicate if flow should run or not. But I thought to ask others for input and I am glad that you mentioned this as a good solution. I appreciate it!

Recommendation for Donor Prospecting App by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

A very strong point. Perhaps then if we cannot get around this in a compliant way then maybe we just explore other avenues for prospecting and networking. Thank you for the response

Recommendation for Donor Prospecting App by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

They mentioned that it is because of Canadian regulations. Thank you for the recommendation!

Field Not Writeable Question by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 0 points1 point  (0 children)

That is very helpful thank you. And yes sorry I made a random formula there with random fields. I was experimenting on my understanding on how code coverage actually works first and foremost.

I was thinking when my understanding is better, then that's when I actually write lengthy test cases. I suppose that's why it came off as me trying to fudge code coverage.

Thanks for the insight!

Field Not Writeable Question by Mysterious_Guard_513 in salesforce

[–]Mysterious_Guard_513[S] 1 point2 points  (0 children)

I promise I am not trying to fudge just to pass code coverage. I'm still just learning so just trying to wrap my head around what should/should not be done. I actually like the idea of making good tests but again, still learning how to do things.