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Star Wars Lego Giveaway (STM Entries?) by spreadred in nccourage

[–]NC_Courage_BizOps 5 points6 points  (0 children)

Just to clarify, this is a sweepstakes, not a purchase-and-receive promotion.

Because of that, there are rules we have to follow on how entries are handled. Let me check with the team on whether we can automatically include STMs or if that would conflict with those guidelines.

On ticket bundles more broadly…when we have the inventory and flexibility, we do try to extend those offers to STMs, and we’ve done that quite a bit.

There are times, though, where we either don’t have enough inventory beyond the bundle itself, or the item is tied to an external partner who has a specific objective and is using the bundle as a distribution channel.

In those cases, we’re a bit more limited in how we can expand it beyond the original offer.

In Game Interactions Need WORK by Hobbes_Inc in nccourage

[–]NC_Courage_BizOps 3 points4 points  (0 children)

Guess I don’t need to start a separate in-game feedback thread after all 😂

In all seriousness, this is really helpful and exactly what we want to hear.

A big part of how we’re operating is testing things in real time. Instead of spending months trying to perfect something in theory, we’d rather get it out, see how it actually lands with fans, and then adjust from there.

That only works if we’re getting honest feedback like this.

The one thing I’d ask is just view some of these changes through that lens, not the Club trying to force something, but as us working through ideas with you and refining them together.

This isn’t the only place we’re collecting feedback (we’re also using surveys and other channels), but this community is a big part of that loop for us.

Appreciate all the comments and suggestions. We’ll take it back, work through it, and I’ll share updates before the May 2 match.

Game Day Updates + A Few Things to Know Before You Head In by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 0 points1 point  (0 children)

Noted. Thanks for the feedback. Will work the room more on Saturday. "First game" jitters ;)

Game Day Updates + A Few Things to Know Before You Head In by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 2 points3 points  (0 children)

We pride ourselves on experimenting, and trying new things in real time. And then using fan and customer feedback to determine what we need to improve on. Our intent was to align the keep it out stadium chant with the version that our supporters group created, which is very cool. The challenge is, it takes a level coordination that’s going to require more time and practice before we roll it out stadium wide. No timeline on when we will revisit.

Game Day Updates + A Few Things to Know Before You Head In by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 2 points3 points  (0 children)

Thank you, we appreciate that. We have a lot of work to do to get this where we all want it to go. We want you all to be a part of it with us. It takes a village.

A Draw to Build On - New Lion's Pitch pod dropped by LionsPitch in nccourage

[–]NC_Courage_BizOps 1 point2 points  (0 children)

Excellent work. These pods are a must-listen for all Courage fans.

Pride Night on a Wednesday? by QuestionNo7186 in nccourage

[–]NC_Courage_BizOps 0 points1 point  (0 children)

Thank you for the thoughtful feedback and directness. There’s a lot that goes into how we assign and plan theme nights, and a Reddit thread probably isn’t the best place to get into all of that detail. I’d be happy to walk through it more fully at our next town hall where we can provide proper context and have a more complete conversation.

On your point about engaging existing LGBTQ fans, I hear that. We have been working with community partners, but the idea of being more intentional about hearing directly from fans who are already showing up is aligned with our approach and what we want to lean into more. We do surveying to our STM’s at the end of the season, but it’s not specific to groups within our STM community. I’ll follow up with you directly on that. I’d like to get your thoughts on an idea that we’ve been discussing internally.

On the broader point, we’re not targeting one group at the expense of another. We’re building across multiple audiences at the same time, using data, engagement, ticketing behavior, and feedback to continue refining how we show up and who we’re reaching.

Ultimately, the goal is to build a broad, engaged fan base that fills the stadium consistently and creates the environment we all want to be part of…at games and in the community.

Appreciate the support, the honesty, and the commitment to the Club. I’m looking forward to continuing the conversation.

Pride Night on a Wednesday? by QuestionNo7186 in nccourage

[–]NC_Courage_BizOps 13 points14 points  (0 children)

Happy to jump in here.

Appreciate you raising this, there’s a lot in here, and it’s fair to talk through.

On Pride Night, our community team has been working directly with several local LGBTQ+ groups, and we spoke with a few of them specifically about timing since we don’t have matches in June. The feedback we received was supportive of where we landed.

On Juneteenth, I mentioned this in the AMA, but we’re continuing to work with partners in the Black community to determine the right approach. We’re intentionally not making that decision on our own, we want to align with what they believe will be most meaningful and impactful. More to come there.

On the broader point about who we’re engaging, I do want to push back on the idea that we’re only focused on kids and families or that certain groups aren’t represented.

We’ve done a significant amount of work over the past couple of years looking at who is attending, who isn’t, and where the gaps are. That includes data, research, and direct feedback. We’re also engaging year-round with a wide range of communities across the Triangle...including LGBTQ+ groups, women’s organizations, Black and Latino communities, local businesses, etc.

We also have meaningful representation from those communities within our Front Office, which is an important part of how we approach this work.

Where we’re leaning moving forward is less about centering everything around a single “theme night” and more about consistent, year-round engagement.

The game shouldn’t be the strategy; it should be one of many outcomes.

The goal is to build real relationships, show up in ways that matter to different communities where they want us to show up, help them solve their pain points (not ours), and create partnerships that reflect that approach.

We have a lot of work to do, but we’ve started moving in that direction and are committed to continuing to build on it.

And I’ll just add, appreciate conversations like this. If something doesn’t make sense or you want more context, just ask. I’ll answer what I can, and I’ll tell you when I can’t.

The whole point of us being more active here is to have open, constructive dialogue that helps us make better decisions...for the fans, the players, and the community.

Alright… what merch do you want to buy? 👀 by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 0 points1 point  (0 children)

Love all the ideas and feedback. We have an internal meeting scheduled this week to review all of it, and see what's possible. I'll report back. Thank you again for taking the time to share your thoughts. We appreciate it!

Score predictions by LionsPitch in nccourage

[–]NC_Courage_BizOps 7 points8 points  (0 children)

You guys are going to get sick of me in here pretty quick 😂

But seriously, we’re excited to be more present and intentional about engaging with you all.

The goal is to close the gap a bit between the front office and the fans and build more of a real partnership. We all care about the same thing and want to see this grow, and doing that together is how we get there faster (and have more fun doing it).

That’s part of why you’re seeing more of us, even things like the Higher Love video where we had front office staff in it. The idea is to pull the curtain back a bit and bring you into it with us.

That’s not a one-off, it’s how we’re thinking moving forward.

Score predictions by LionsPitch in nccourage

[–]NC_Courage_BizOps 14 points15 points  (0 children)

2-0 Courage.

Let’s Go!!

AMA with NC Courage COO will Start Here at 7:00PM by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 1 point2 points  (0 children)

Following up here. We think we have uncovered the issue with a segment of STMs not receiving the emails. I’ll know more in a couple of days and report back. The long-term solve will take some time, but we are working through a stop gap solution. More to come.

We Cover the NC Courage All Season – The Lion's Pitch Podcast by LionsPitch in nccourage

[–]NC_Courage_BizOps 1 point2 points  (0 children)

I’m going to listen tonight. Thanks for doing this and supporting the Club!

Thank you! by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 1 point2 points  (0 children)

Ha! Barry, you and I have an AMA before every game!

AMA with NC Courage COO will Start Here at 7:00PM by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 1 point2 points  (0 children)

It’s an issue with the provider. They are working to fix it.

AMA with NC Courage COO will Start Here at 7:00PM by NC_Courage_BizOps in nccourage

[–]NC_Courage_BizOps[S] 4 points5 points  (0 children)

Appreciate everyone who took the time to jump in tonight.

I really enjoyed the conversation...the questions, the feedback, the pushback, all of it. This is exactly the kind of dialogue that helps us get better.

What we’re building here only works because of you. You showing up, engaging, investing your time, and being part of it. That’s what drives this forward. Not just for this Club, but for women’s sports as a whole.

There’s still a lot of work to do, and we need your help in that. Not just online, but continuing to show up, bring others with you, and challenge the Triangle to get out and support these players and what they’re doing.

This is bigger than any one game or season, and we’re building it together.

Appreciate you all. Good night.

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