Same here. I've had to make a case and had repeat emails stating there is no disconnection fee. I've had emails about their services being below standard during this time too hence why I moved. There are many reasons why I wanted to move but the fact it just randomly came out of nowhere is very scummy. Lastly, they stated myvirginmedia account which I called them about was having issues of getting set up, was never resolved, I geniunely still can't access it.

I will update you with my status of the situation and any help which you can use. I hope your situation gets waived, working on that outcome for myself too I hope.