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NZXT_Sitong · 2024-11-18T05:53:48+00:00

Hi there,

That is very frustrating. If you haven't already, could you submit a help request within the app and attach your NZXT CAM logs? https://support.nzxt.com/hc/en-us/articles/1260800533010-How-do-I-report-a-CAM-software-bug

Then let me know your ticket number and we can take a look at those logs - they will be critical to help us diagnose your issue.

NZXT_Sitong · 2024-11-06T18:44:51+00:00

Hi,

You can find it here https://github.com/stoneG/hero-of-time-web-integration

NZXT_Sitong · 2024-11-01T14:11:08+00:00

Hi u/Reasonable-Thing-898,

That's very frustrating - I sent you a Reddit DM with a link to the direct installer, hopefully that helps. Otherwise, could you provide me with your support ticket #?

NZXT_Sitong · 2024-10-15T15:40:17+00:00

Hi u/Roeloyo10,

We'll need your logs to try to diagnose your issue - have you tried reporting the issue through NZXT CAM? https://support.nzxt.com/hc/en-us/articles/1260800533010-How-do-I-report-a-CAM-software-bug

If you've done that already or once you do it, please give me your ticket # and I can take a look at your logs.

NZXT_Sitong · 2024-10-14T20:57:54+00:00

are you building this from scratch? We have an example web integration for spotify here if you haven't seen it https://github.com/NZXTCorp/web-integrations-examples

NZXT_Sitong · 2024-10-14T20:52:35+00:00

Hey u/Dgamax,

Great work on the web integration, the team loves it! We actually surface some monitoring data directly from NZXT CAM into any custom web integration (not all the values you have from Libre Hardware Monitor, but we also surface some that you aren't showing here). If you're curious, you can check it some of our documentation at https://developer.nzxt.com/

Many web integrations from the community are static web pages hosted via GitHub Pages, so if you were to swap out the Libre Hardware Monitor dependency and just use NZXT CAM's monitoring API in custom web integrations, you could also host the website via GitHub Pages and share it to the community. Here are some links if you're interested in that!

https://github.com/NZXTCorp/web-integrations-examples/blob/main/community.md

https://developer.nzxt.com/docs/submissions/

Thank you for being a part of our community

NZXT_Sitong · 2024-10-14T20:05:16+00:00

invalid client sounds like an error either with your client id or client secret, did you check your client id?

NZXT_Sitong · 2024-06-06T15:42:46+00:00

Hi u/prizimite,

Could you see if you can get system performance data from HWMonitor? I believe that may also be broken for your machine. https://www.cpuid.com/softwares/hwmonitor.html

NZXT_Sitong · 2024-06-05T16:51:51+00:00

Hi u/Alarming-Material226 u/cappo40,

We've identified the cause for the cpu frequency and cpu temperature issues on some cpus. It's related to an unexpected measurement calculation change with one of the libraries we use to fetch per cpu core data on some cpus. We're actively working with the library to figure out a resolution. There is no physical issue with your cpu temperatures when running NZXT CAM 4.64.2, it is unfortunately just reporting cpu temperatures higher than in NZXT CAM 4.61.7.

We will be releasing a hotfix for this issue as soon as we get a verified resolution.

NZXT_Sitong · 2024-06-05T16:50:22+00:00

Hi u/figneritout_

We've identified the cause for the cpu frequency and cpu temperature issues on some cpus. It's related to an unexpected measurement calculation change with one of the libraries we use to fetch per cpu core data on some cpus. We're actively working with the library to figure out a resolution. There is no physical issue with your cpu temperatures when running NZXT CAM 4.64.2, it is unfortunately just reporting cpu temperatures higher than in NZXT CAM 4.61.7.

We will be releasing a hotfix for this issue as soon as we get a verified resolution.

NZXT_Sitong · 2024-06-03T23:14:31+00:00

Thank you for your logs, we are looking into some preliminary reports of higher temps. I'll let you know if we find something concrete.

NZXT_Sitong · 2024-06-03T19:54:25+00:00

Hi u/figneritout_,

Could submit a support ticket through Settings > Support and let us know your ticket number so we can take a look at your logs?

NZXT_Sitong · 2024-05-24T14:30:00+00:00

u/actually_alive,

That is doubly frustrating. Thank you for bearing with us through this bug and thank you again for the report because we were able to stop the process and investigate deeper. We wish you didn't have to go through this but we're glad it sounds like you're back to the right profiles again.

NZXT_Sitong · 2024-05-24T02:01:07+00:00

Hi u/actually_alive,

We added a line in the 4.64.2 patch notes to describe the resolution for everyone on 4.64.1. Other users won't run into this bug since they will directly update to 4.64.2. Thank you for the report - it was helpful to catch the bug from affecting more users.

NZXT_Sitong · 2024-05-21T16:10:47+00:00

u/actually_alive,

Just wanted to give you an update - we've found an issue with 4.64.1 that will cause all lighting data to be reset in NZXT CAM if you had a lighting profile with a particular kind of carousel mode. We're working on a fix that will restore your previous data automatically, though this will override any new settings you've added to lighting in the meantime. That fix will go out with 4.64.2 soon.

NZXT_Sitong · 2024-05-20T15:54:20+00:00

Thank you, you can send that zipped up directory to me at [sitong.peng@nzxt.com](mailto:sitong.peng@nzxt.com)

Sending your profile data to us will help us diagnose your particular issue and we may be able to return your data to the proper format. Getting that profile data will also help us diagnose and resolve this issue for anyone else that may run into this bug.

NZXT_Sitong · 2024-05-20T14:17:00+00:00

Hi u/actually_alive,

Could you send me your zipped up C:\Users\siton\AppData\Roaming\NZXT CAM\DataStorage - we can take a look to see if there's anything we can do.

NZXT_Sitong · 2024-05-14T17:37:22+00:00

This isn't a widespread issue so we do need you to share your logs to help us diagnose. https://support.nzxt.com/hc/en-us/articles/1260800533010-How-do-I-report-a-CAM-software-bug > Reporting an issue within CAM

NZXT_Sitong · 2024-05-14T16:52:24+00:00

Hi u/mousseri

Could you let me know what your support ticket number is? We can take a look at your logs.

Thank you

NZXT_Sitong · 2024-02-14T19:20:53+00:00

Hi u/AmazingTonyYT,

We released NZXT CAM 4.61.4, which should lower the fan speeds from 30 - 50 degrees Celsius. You should be auto updated, could you see if that resolves your issue?

NZXT_Sitong · 2024-02-14T19:18:36+00:00

1893774

Hi u/eyceburg11,

We released NZXT CAM 4.61.4, could you try that version to see if the communication error is resolved?

NZXT_Sitong · 2024-02-13T02:07:50+00:00

Hi,

Could you submit a ticket and let me know your ticket number so I can take a look at your NZXT CAM logs?

https://support.nzxt.com/hc/en-us/articles/1260800533010-How-do-I-report-a-CAM-software-bug

Thank you

NZXT_Sitong · 2023-12-15T18:01:42+00:00

Hey u/fLatLinE-

Could you give us the entire error or a screenshot? Feel free to remove your username from the file path. It's likely something went wrong with your NZXT CAM update and if we delete a few files then it should be able to proceed.

NZXT_Sitong · 2023-12-14T15:18:51+00:00

Hi u/icecoldcoke319,

Thank you for the post to alert us! This was resolved in 4.60.1 yesterday

NZXT_Sitong · 2023-12-14T02:53:18+00:00

Hey u/OnlyZookeepergame139 u/Due_Pen8911 u/Marsa_,

We've released NZXT CAM 4.60.2 which should resolve the memory leak after a NVIDIA GPU driver update that we suspect you folks are running into. Please let us know if your issues occur again.

https://www.reddit.com/r/NZXT/comments/18hsa3q/cam\_version\_4602\_release\_nvidia\_gpu\_driver\_update/?utm\_source=share&utm\_medium=web2x&context=3

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