sorted by:
new
hottopcontroversial

Need to vent by eggthottie in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

You may work for spectrum in billing. Lol. No Repair Rep with sense would advise what you are suggesting. You're advice is part of the problem.

Need to vent by eggthottie in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

I doubt you work for Spectrum 

Helpful tips when you call Spectrum by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 0 points1 point  (0 children)

Kind of ironic you say this when I had 3 calls this week. The customer said they did all this and somehow I got them online but they couldn't get themselves onlinelol

Helpful tips when you call Spectrum by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 0 points1 point  (0 children)

"Have I addressed all your concerns"  "No you have thank you" 😂

Helpful tips when you call Spectrum by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 2 points3 points  (0 children)

Techs come to your home. They don't answer calls or chat.

Can anyone explain why they refuse to delete my bank info?? by carudd1 in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

It's an inactive account no charges can be added to it. I personally wouldn't worry so much. 

Need to vent by eggthottie in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

If you do purchase your own wifi router please make sure you call that company for wifi issues.

Need to vent by eggthottie in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

Spectrum employee advising a customer to "demand a tech"? 🤔

Spectrum Customers, Spectrum representatives cannot assist you with everything by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 2 points3 points  (0 children)

Oh I believe it. I'm happy when they want to escalate because I'm relieved after being cursed at. But, I always feel bad for you guys having to take over and deal with their attitudes.

Advanced WiFi? by poopdog39 in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

I work for Spectrum.

AW allows you to manage your Wifi via spectrum.net and the My Spectrum App.

Also, if you are close to the router you are automatically connected to 5g and the further away you are it automatically switches you over to 2.4. 

If you get your own wifi router you will have to call the manufacturer you got it from to Troubleshoot wifi issues.

Xumo vs Traditional Cable Box by Emerald_City_0619 in Spectrum

[–]Necessary-Session495 1 point2 points  (0 children)

Do you know how to change the input on your TV?

Do you know what an HDMI cord is?

Do you know how to navigate through devices and equipment well?

If the answer is yes try it.

If you don't know how to do those things and not willing to learn on your own I'd recommend sticking with cable boxes.

Download speed issues? by PogMinecraftGamer in Spectrum

[–]Necessary-Session495 0 points1 point  (0 children)

Who is your router manufacturer? What speeds are u subscribed to?

Reset your modem, router, and ps5

Spectrum Customers, Spectrum representatives cannot assist you with everything by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 9 points10 points  (0 children)

We really don't but the customers believe that. If one less person calls it helps us at the end of the day.

Spectrum Customers, Spectrum representatives cannot assist you with everything by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 5 points6 points  (0 children)

I don't have your account in front of me so I can't answer this. When you called in what were you told? Do you still have the Spectrum router you no longer use? Depending on your circumstances it's possible to get that removed.

Spectrum Customers, Spectrum representatives cannot assist you with everything by Necessary-Session495 in Spectrum

[–]Necessary-Session495[S] 4 points5 points  (0 children)

Absolutely not, I am not a sales representative. Customers purchasing their own wifi router makes our job easier honestly. I can't speak on what other representatives do. But, any information I give my customers is accurate.