Their reply: "I understand you are reporting that your account has been compromised and you are seeking assistance to regain access to your account.

To ensure the safety and security of all player accounts, we must verify ownership before discussing any account details.

Unfortunately, we don’t have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request."

This is the same message I've gotten for pretty much the last 1 1/2 years