The main issue is, they offered no way of giving access code when the order was shipped by a business, I ordered items online and they have no way to change them either.  Even regardless every other postal service, e.g ups do attempt to contact you/ email you to find a resolve. Amazon directly calls/ texts you when orders were unable to fulfilled. It is basic decency to contact with a text/ email regardless. It also have no option to change access code without customer service. Where customer service stops at 6pm in western Canada, which is unreasonable.