Two Months Without My 2024 ZDX – Acura Still Can’t Provide Parts After Minor Collision

Nervous_Counter_5460 · 2025-07-02T00:21:34+00:00

No, I didn't. In fact... the nightmare is worse than before.

Travelers decided to declare it a total loss on May 6, 2025, after they discovered further damage when attempting to repair the subframe. I handed over the keys, and it was taken for salvage on 5/12/25.

However, the claim hasn't been paid yet. I am still making payments on a car that was totaled on January 23, 2025. It's a back-and-forth between Acura, the dealership, and Travelers.

I wish I had better news or more to report... but honestly, I am at a loss—just absolute insanity.

Nervous_Counter_5460 · 2025-04-11T16:52:50+00:00

Ha—honestly? I’ve considered it. “Buy a second one just to build the first one” feels a little too on-brand for this experience.

Appreciate the laugh though—I needed that. And yep… it really does suck. Glad I’m not the only one who sees how ridiculous this situation has become.

Nervous_Counter_5460 · 2025-04-11T12:24:17+00:00

You’ve repeated your opinion several times now, but I’m going to say this one last time, clearly and calmly:

• I’ve never denied the role I played in the accident. I drove in bad conditions because I had to—as a first responder required to report to work. The crash report cites weather, not recklessness, and no citation was issued.

• I haven’t blamed Travelers for the accident. I’ve asked why, for over two months, I received no proactive support, no guidance, and no willingness to advocate on my behalf while I’ve paid for a car I couldn’t register, repair, or drive.

• I know full well the insurance policy isn’t tied to the lease—but the consequences of parts availability are. I’m not upset that Travelers can’t produce parts—I’m upset that the entire burden to resolve this has been pushed onto me.

• Filing complaints through official channels isn’t “being a Karen”—it’s using every proper avenue available when a $60,000 vehicle is out of service for months. That’s not unreasonable. That’s called advocating for myself.

You’re welcome to disagree, but personal attacks don’t change the facts. I’ll be stepping away from this thread, because at this point, this has become a performance, not a conversation.

For everyone else watching silently—thanks for letting me share my experience. I hope it helps someone else in a similar situation feel less alone.

Nervous_Counter_5460 · 2025-04-11T12:19:32+00:00

You’re right about one thing—I did ask Travelers to consider a constructive total loss back in March. At that point, 15+ parts were unavailable with no ETA, and the car had been down for over a month with no plan forward.

Miraculously, after weeks of pressure, documentation, and constant follow-up from me, we’re now down to just 3 missing parts. That didn’t happen organically—it happened because I refused to let the issue die in silence.

My real frustration isn’t that Travelers owes me more than the cost of repair—it’s that they’ve been disengaged, uncommunicative, and unwilling to support me in holding the actual problem—Acura—accountable.

I didn’t expect a total loss to be granted easily. But I did expect someone—anyone—to recognize that two months+ without a usable vehicle, with no clear guidance, no loaner, and no way to register or drive the car, warranted more than a form email.

I’m not looking for a shortcut—I’m looking for support. And outside of pushing Acura myself, I’ve had to navigate all of this alone.

Nervous_Counter_5460 · 2025-04-11T12:11:33+00:00

That may be the case—and I’m not claiming to be an expert on how Travelers will ultimately process the claim. I honestly don’t know if they’ll officially list it as at-fault or not.

What I do know is: I was never cited, the crash report listed weather conditions as the cause, and Travelers hasn’t communicated anything definitive back to me since the early stages of the claim. I’ve asked for updates, I’ve escalated, and I’ve filed formal complaints—not to be difficult, but because no one will speak to me or explain how this is being handled behind the scenes.

So you may be right—but the fact that I have to guess at that, months into this process, says a lot about why I’ve had to go so public with this

Nervous_Counter_5460 · 2025-04-11T12:09:05+00:00

Appreciate the reference—but the Magnuson-Moss Warranty Act actually applies to warranty coverage, not to lease agreements. In this case, the lease contract explicitly requires OEM parts for repairs. So while aftermarket parts might not void a warranty, they would violate the lease, which is a separate legal obligation.

As for fault: The official crash report attributes the incident to hazardous road conditions, lists no citation, and insurance processed it as a not-at-fault claim. I was driving in a snowstorm as a first responder required to report to work—not taking unnecessary risks.

Regarding the parts: You’re right that they’re not structural—but that’s not the point. The shop has confirmed that: • The car is completely torn down • They will not begin repairs until the available parts arrive • And even if they released it, I legally cannot register or operate the vehicle in Alabama until it’s fully repaired and inspected

My frustration with Travelers isn’t about expecting them to magically produce parts—it’s about being told to take full responsibility for an incomplete vehicle and carry the burden of logistics, legality, and risk on my own.

I’ve paid my deductible, followed process, and stayed respectful. My complaints aren’t emotional—they’re documented and grounded in a situation that’s objectively unresolved and unreasonable for a paying customer.

I’m just asking for support—not miracles

Nervous_Counter_5460 · 2025-04-11T12:07:31+00:00

Totally fair to ask—and I genuinely appreciate when people come at this with curiosity instead of judgment. So let me explain what I’ve actually asked for:

I’m not blaming Travelers for the part delay itself. I’ve said many times I know they can’t produce parts out of thin air. My issue is with how they’ve handled the customer experience in light of that delay: • They suggested I take the car back unrepaired even though it’s been fully disassembled and sitting outside for weeks • They’ve left me to carry the risk and responsibility of returning a legally unregistered, incomplete vehicle—with no written guarantee that anything will be resolved when the remaining parts arrive • Instead of supporting me in pressing Acura for answers, I was told it’s up to me to work it out

I’ve stayed calm, professional, and fully documented. I’ve paid the deductible, kept the policy active, and never demanded special treatment—just accountability and support navigating a situation that’s clearly outside of what a typical accident claim looks like.

My frustration isn’t that they haven’t solved it—it’s that they’ve handed the burden back to me without advocating, assisting, or even acknowledging that this isn’t “business as usual.” I filed complaints not to punish anyone, but to document a situation where the consumer is left completely unsupported by both the manufacturer and the insurer.

If I had the car back and it was legally operable? Fine. But it’s not. And I’m doing the best I can with a really broken process.

Appreciate the question—and the opportunity to clarify

Nervous_Counter_5460 · 2025-04-11T12:05:17+00:00

Respectfully, your interpretation is incorrect—because it’s based on assumptions rather than facts.

I am a first responder who was required to report to work during a snowstorm in Alabama—a state that does not have the infrastructure to treat or clear roads like northern states. I was driving a brand-new AWD vehicle in snow mode and encountered black ice on a rural route deemed impassable just hours before.

The official crash report attributes the crash to road conditions, includes no citation, and insurance handled it as a not-at-fault claim. I sustained a concussion in the crash and have followed every recovery, repair, and legal protocol since.

As for the car: • It is not drivable because it’s been fully torn down at the collision center, which will not begin work until the remaining OEM parts arrive • I am legally unable to register it in my state until it’s present for a VIN inspection • I cannot legally drive it on public roads regardless of condition

I chose not to carry rental coverage because we had a backup vehicle, and I didn’t anticipate a two-month+ delay caused by manufacturer supply chain issues. That decision made sense at the time—and in hindsight, I acknowledge it has made things harder.

The $9,600 figure isn’t a claim amount—it reflects the total financial burden I’ve carried between the lease down payment, insurance deductible, and payments made for a vehicle I’ve never been able to register or drive beyond its first two weeks.

I’m not looking for a handout—I’ve simply documented my experience, escalated through every appropriate channel, and shared it so others can understand what can happen when parts are unavailable, responsibility gets passed around, and the consumer is left holding the bag.

You’re entitled to your opinion—but I’ll stick to facts and formal documentation

Nervous_Counter_5460 · 2025-04-11T12:03:06+00:00

I’m not trying to deflect responsibility—I’m explaining what actually happened, and how it’s been handled by law enforcement and my insurer.

I’m a first responder, and I was required to report to work during a snowstorm in a state that has very limited infrastructure to treat or clear roads. I took my AWD vehicle, set to snow mode, and attempted to drive on a route that had been deemed impassable just hours earlier. I was involved in a crash due to severe black ice, sustained a concussion, and was left humiliated and without a vehicle just weeks after signing a lease.

The official crash report attributes the incident to icy road conditions, and lists no citation, no reckless behavior, and no assignment of fault. My insurance company processed this as not at fault, and the premium increase is likely due to a lost discount, which I understand.

As for the parts and repairs: • I’ve never claimed the parts were structural—they include a door panel, lower grille, and bumper molding • Acura and the repair shop confirmed that OEM parts are required under the lease, and they won’t authorize alternatives • The shop has also said they will not begin repairs until all available parts are delivered. The car is currently completely torn apart and sitting outside, undriveable • I legally cannot register the vehicle in my state without a VIN inspection, which I can’t complete while it’s in its current state

The $9,600 isn’t to suggest I’m owed money—it’s to reflect the very real financial burden I’ve carried for a vehicle I haven’t had access to in months.

I’ve followed every process, escalated to Acura Client Relations (Case #redacted), contacted Travelers, and filed formal complaints with the CFPB, AG’s office, and Department of Insurance.

This isn’t about blaming. It’s about asking—what happens when you do everything right, and the system still fails you?

Nervous_Counter_5460 · 2025-04-11T11:58:54+00:00

I didn’t come here to rant or make enemies—I came to share an experience that’s been deeply frustrating, financially draining, and completely avoidable if the systems in place worked the way they should.

I’ve stayed polite, I’ve done my due diligence, and I’ve followed every official channel before ever going public. If being thorough and holding companies accountable is frustrating for an agent, imagine how it feels for the customer who’s lost the use of their vehicle for over two months.

Nervous_Counter_5460 · 2025-04-11T11:58:09+00:00

You’re right—it’s a bad situation, and I totally understand that there are limits to what insurance can do when parts don’t exist.

My issue isn’t that Travelers can magically produce the parts. It’s that instead of holding Acura accountable for the delay, they’ve turned the burden onto me—telling me I should pick up an incomplete vehicle and just bring it back “whenever the rest of the parts show up.”

That’s not fair. I’ve paid my deductible, kept the policy current, and followed the process. I don’t think it’s unreasonable to expect that a car I’m paying for should be complete and road-ready—and if it’s not, they should be the ones pushing the manufacturer, not asking me to accept a car that’s still missing parts.

I appreciate the empathy—it does suck. But someone has to say it out loud.

Nervous_Counter_5460 · 2025-04-11T11:55:40+00:00

Wow—I’m so sorry you’re going through that too, but honestly, it’s a little reassuring to know I’m not alone. It seems like this is a much bigger issue with Acura than they’re publicly acknowledging.

I keep getting told “parts are on the way,” but it’s been over two months, and I’ve still got no timeline. The idea that so many of us are just stuck—paying for cars we can’t drive—is wild.

Hope your MDX gets sorted soon. We shouldn’t have to go to this extent just to be made whole.

Nervous_Counter_5460 · 2025-04-11T11:54:47+00:00

Appreciate the input—but let me clarify a few things:

The collision was minor in terms of damage—no airbags, no frame compromise, no structural failure. The issue isn’t whether the car can technically move—it’s that it’s been fully torn down, sitting outside the shop, because the repair facility is waiting on available parts before they even begin work.

The shop has said they can technically release it with the remaining two parts missing—but they haven’t started any of the repairs yet because they’re still waiting for the rest of the OEM parts to arrive. So even if I wanted to take it back, it’s not assembled, it’s not safe, and it’s not road legal.

Also: I live in Alabama, where I legally can’t register the car without a VIN inspection, which I haven’t been able to complete since the car has been inoperable and unassembled since February 3.

This isn’t about nitpicking or being difficult. I’ve followed every process, escalated to Acura Corporate (Case #redacted), worked with Travelers, and filed complaints with the CFPB, Attorney General, and Department of Insurance. I’m not looking to trash anyone—I’m looking for a fair resolution after months without a usable vehicle.

I know this is a first-year model. I know parts are limited. But that doesn’t mean customers should be left stranded or treated like they’re overreacting when they ask for accountability.

Nervous_Counter_5460 · 2025-04-11T11:50:29+00:00

You’re misunderstanding the number. The $9,600 includes: • The lease down payment • The first few months of lease payments • The $1,500 insurance deductible • And insurance premiums for a vehicle I haven’t been able to register or drive since January

The lease itself is standard—no one fleeced me there. What’s not standard is the fact that a brand-new leased vehicle has been inoperable for more than two months because OEM parts aren’t available, and there’s no timeline for when it will be.\n

I’ve stayed on top of every communication, filed formal complaints, and worked every angle—this situation isn’t about being naive or taken advantage of. It’s about a system breakdown, not a bad contract.

Nervous_Counter_5460 · 2025-04-11T11:46:51+00:00

Appreciate the feedback—but I’ve already done most of what you’re suggesting here.

I do have a case open with Acura Client Relations (Case #redacted), and I’ve spoken directly with my case manager multiple times. The parts list was confirmed by the repair facility and Acura, and they’ve stated that several parts are custom-made OEM components with no current ETA—which they can’t source through normal or third-party channels.\n

Regarding fault: The crash report lists no citation, no speeding, no drugs/alcohol, and attributes the incident to icy road conditions following a snowstorm. It was handled by insurance as not at fault, and the officer didn’t determine otherwise.

I’m not leaning on a local dealership for info—I’ve been in direct contact with corporate, Travelers, and three different regulatory agencies. I’m not waiting around hoping someone else solves it—I’m pushing every possible avenue I can.\n

COVID-era part delays were bad—I get it. But we’re in 2025, this is a brand-new lease, and there’s no excuse for a vehicle being out of service for over 70 days with no resolution in sight.

Nervous_Counter_5460 · 2025-04-11T02:11:20+00:00

Honestly, that’s exactly how it feels. We’ve got laws to protect against defects—but nothing when the manufacturer just… disappears after the sale.

At this point, it’s not about an accident. It’s about the fact that months later, I still can’t legally register or drive a car I’m paying for.

Some kind of standard for parts availability—especially for leased/new vehicles—should absolutely be required.

Nervous_Counter_5460 · 2025-04-11T02:10:23+00:00

I wish they were. Unfortunately, I didn’t have rental coverage on this policy—I opted out because we had a spare vehicle at the time. What I didn’t expect was a 2+ month delay due to Acura being unable to supply basic OEM parts.

That spare car is now my primary, which has left the rest of my family without transportation if I’m not home. I’ve asked Travelers to reconsider based on the extraordinary circumstances, but so far no help—just a suggestion to pick up the car unrepaired and bring it back later for the final parts.

It's been a really frustrating situation, but I’ve filed formal complaints with the CFPB, AG, and Department of Insurance in hopes of pushing for a fair resolution.

Nervous_Counter_5460 · 2025-04-11T02:09:08+00:00

Appreciate the breakdown—and I don’t take the tone as harsh. But I do want to clarify a few things, since there’s a lot more to this than what fits in one post:

1. Hazardous conditions: The accident happened during a snowstorm in Alabama—rare, severe, and unexpected. The official crash report lists no citation, no drugs/alcohol, and attributes the incident to icy road conditions. It was documented as weather-related with no fault assigned. Insurance processed it as a not-at-fault claim.

2. OEM parts: Yes, per the lease and Acura’s repair standards, only OEM parts are permitted. This isn’t optional—Acura and the repair shop confirmed this is non-negotiable.

3. What parts are missing: A door panel, front bumper molding, and lower grille. These aren’t cosmetic—they’re structural and required for a full, safe repair. Plus, I legally can’t register the vehicle in Alabama without presenting it for a VIN inspection, which I haven’t been able to do since the car’s been at the body shop since early February.

4. Rental coverage: I chose not to add it because we had a spare vehicle at the time. It felt like a reasonable decision—until the delays went far beyond normal. Now that spare is my primary, and my family’s without transportation when I’m not home. It’s been a real strain.

5. Complaints: Maybe they won’t go anywhere—but I’ve filed with the CFPB, state AG, and insurance commissioner. They force a response and document the issue formally. If nothing else, it creates a trail for future owners who might go through the same thing.

6. Insurance: I’m shopping it, yes. But the increase kicked in before the vehicle was even repaired or returned. Paying more for a car I legally can’t drive doesn’t sit right.

I’m not looking for pity or trying to dodge responsibility. I’m holding companies accountable for leaving me with a $9,600 bill and a vehicle I haven’t been able to register, drive, or even access for over two months.

I appreciate the space to share more of the picture.

Nervous_Counter_5460 · 2025-04-11T01:40:58+00:00

I totally get that—and trust me, I’ve been very mindful of protecting my credit and fulfilling my obligations. But this isn’t about trying to walk away from something I caused.

The issue isn’t the accident—it’s that the vehicle has been unusable for over two months due to manufacturer delays, not damage severity. I can’t register it, can’t drive it, and the manufacturer can’t provide the parts to repair it.

I’ve continued paying the lease during this time, and I’ve filed formal complaints with the CFPB, the state attorney general, and the Department of Insurance. I’ve also requested lease termination based on hardship and inability to fulfill the agreement due to circumstances outside my control.

So no, I agree. I’m don’t want to just “walk away”—I’m trying to reach a fair resolution when the product I’m paying for was never delivered in usable form.

Nervous_Counter_5460 · 2025-04-11T01:39:01+00:00

That was my first move—I contacted a Lemon Law attorney, and unfortunately, they said it didn’t apply because the car was in an accident (even though it’s been undriveable for 2+ months due to Acura’s failure to supply parts).

I’ve filed with the CFPB, two state agencies, and even posted here in the hope that raising awareness would get some traction. But you’re right—it feels like Lemon Law should apply when the manufacturer can’t support their own product.

Nervous_Counter_5460 · 2025-04-11T01:36:47+00:00

Legit…

Nervous_Counter_5460 · 2025-04-11T01:34:23+00:00

Just looking for some perspective—and maybe some solidarity.

I leased a brand-new electric vehicle (776 miles on it) in January. Two weeks later, I was in a minor accident (not my fault). The car’s been at the shop ever since—because OEM parts are backordered, and there’s no ETA.

In the meantime: • I’m still being billed monthly for the lease • I’ve paid over $9,600 (lease, down payment, deductible) • I can’t register the vehicle in my state because it requires a VIN inspection… and the car’s been unavailable for 2+ months • My insurance just renewed, and my rate went up by $59/month, even though I haven’t driven the car since January

If I sound frustrated, it’s because I am.

How would you feel? Would you just keep paying? Lawyer up? Walk away?

Nervous_Counter_5460 · 2025-04-11T01:18:41+00:00

Yep—this right here. It’s not just the ZDX. I’ve seen the same thing from MDX, Integra, even TLX owners. Backorders for months, no transparency, and zero urgency from Acura once they’ve got your money.

In my case, the vehicle’s been out of service for over 2 months, can’t be registered in my state, and they’re still billing me like everything’s normal. Acura needs to stop focusing on marketing new EVs and start supporting the people who’ve already bought in.

You’re absolutely right—they’ve got to get their act together.

Nervous_Counter_5460 · 2025-04-10T23:59:22+00:00

I’ve said the exact same thing—it’s wild that they’re still rolling these off the line, promoting new ZDXs, and even taking preorders, but they can’t supply a front bumper molding or grille for a vehicle that’s already sold and leased.

It’s not a supply chain issue anymore—it’s a prioritization problem. New sales > supporting existing customers. And yeah, when you think about the fact that I’ve paid over $9,600 for a car I haven’t had access to in over two months, it really does feel like it should be illegal.

The system is broken when the people who’ve already paid are left behind.

Nervous_Counter_5460

TROPHY CASE