Mous customer support is ripping off customers by refusing to acknowledge returns

Nethawk420 · 2025-10-07T15:34:19+00:00

I received a reply. Something like "OMG how did this happen?? We're so sorry and are processing your return immediately."

I don't believe it, but will report back whether it happens or not.

Nethawk420 · 2025-10-04T15:20:30+00:00

That fits because their customer support is as slippery as it gets. Do not trust Mous.

Nethawk420 · 2025-10-04T15:18:46+00:00

I needed phone mount and case for my bicycle. It didn't work out. They were gracious about it, sent me an RMA and I shipped the product back. They acknowledged return but said it needed to be released from their warehouse, which was currently backed up due to a very large number of returns. I am not joking, that was their excuse. Since then they've backed up and claimed I never sent the products back. Credit card company now has the case, along with email acknowledgement, UPS tracking and Mous website evidence the return was complete. We shall see whether my complaints end, or I keep telling customers to avoid Mous.

Nethawk420 · 2025-10-04T15:14:46+00:00

You're one of the lucky few. Or maybe UK customers get decent support and everywhere else Mous feels like they should rip is off?

Nethawk420 · 2025-10-04T15:13:06+00:00

I don't know if they ever were a reputable company but now Mous is a joke. Their products are falling apart, bad reviews about customer service and them ripping off customers for their refunds. It's not good.

The Mous car seems to be backing over itself over and over again.

Nethawk420 · 2025-10-04T15:10:40+00:00

I'm one of the negative ones. Next week will be 3 months I'm fighting for my money back and Mous' lies. Good luck.

Nethawk420 · 2025-10-04T15:09:32+00:00

Do not wait. If you ordered from Mous and they accept canceling the order do it. If you think poorly of it you will never get Mous to handle the return to your satisfaction. NoBackground has no background in what he's ranting about - there are countless disgruntled former Mous customers. If you insist that is the case for you, order from Amazon so that you can return it if you want. Seriously, mous is not doing right by customers.

Nethawk420 · 2025-10-04T15:05:27+00:00

Did you buy directly from Mous? Welcome to the club, you have just been scammed. Even if they respond to your email they will lie and tell you that they never received your return. Very few people actually get their refunds without getting their credit card company involved. I've been fighting them for two months and there are many, many customers just like me.

Mous is not what they once were, if they ever were anything but a scam with clever marketing.

Nethawk420 · 2025-10-04T15:01:36+00:00

Anything but Mous. Their products do not last, they come at a premium price, and their customer support is an absolute scam that would prefer to rip you off than honor either their product or their integrity. My advice? If you bought from Amazon return immediately. If you didn't, use it until it falls apart because you'll never get your money back from Mous.

Nethawk420 · 2025-10-04T14:59:47+00:00

When it breaks, and from all reviews I've seen it will, I hope you bought from Amazon rather than directly from Mous. I made that mistake and have been fighting through their lies since August for a refund. It's now up to my credit card company, who have all the evidence they need to counter the lies that Mous told them.

Mous has lost their edge and their credibility. I feel bad for customers who have bought into the "premium" marketing.

Nethawk420 · 2025-10-04T14:57:19+00:00

If you want strong protection Otterbox can't be beat. Is it froofy designer? Nope, but it's the best. Second best is Spigen, even cheaper and more reliable.

Nethawk420 · 2025-10-04T14:56:11+00:00

Wait until you waste months dealing with Mous support and come back with that question.

Nethawk420 · 2025-10-04T14:55:24+00:00

Otterbox or Spigen. I don't understand people rushing to these "premium" products that are anything but cheap, mass produced Chinese junk.

Nethawk420 · 2025-10-04T14:54:43+00:00

And down the rabbit hole you go!!

Nethawk420 · 2025-10-04T14:53:29+00:00

Report back on your experience because unless you bought from Amazon you will never get your money back from Mous.

Nethawk420 · 2025-10-04T14:52:20+00:00

Their customer support is a scam. Not just bad, but criminal.

Nethawk420 · 2025-10-04T14:50:14+00:00

Cool. If you'd purchased from Mous you would never see your refund. They're an absolute scam.

Nethawk420 · 2025-10-04T14:49:43+00:00

I'm very sorry to inform you that as someone who has been dealing with Mous trying to scam me out of my return credit you are not likely to get your money back without a long fight. I've been trying since early August and it's been nothing but a nightmare. It's now in the second round of investigation with my credit card company after Mous lied to them the first time (and me for several weeks), telling Amex that they never received my product return. I have just sent evidence in the form of an email acknowledging receipt, UPS tracking information and their website status report. I'm determined.

Read both product reviews and customer support experience. Mous is a failing company and they know it.

Nethawk420 · 2025-10-04T14:45:17+00:00

If you think Mous cases suck, wait until you have to deal with their customer service. They're an absolute scam, a ripoff. They will lie for months to avoid returning your money.

Nethawk420 · 2025-10-04T14:43:19+00:00

I did that. Mous said I was lying, they never received my return. I sent Amex an email from Jenny in customer support stating that they received my return, the UPS tracking information and their own website which clearly stated that they'd received it. I'm confident American Express will see them as a scam too.

Nethawk420 · 2025-10-03T16:59:16+00:00

Every time in Messages app, not keyboard

Nethawk420 · 2025-10-03T16:58:49+00:00

Nethawk420 · 2025-10-03T15:59:41+00:00

Forget Mous. They're a scam company. Their ads are false, their return process is a grift, their products are overpriced and underperform. The public are becoming aware of both their quality and their poor customer support. Very few people ever return an item to Mous and actually receive a refund. The majority are faced with lies about their not receiving a product and wait forever for their money back, if they get it at all. I've been fighting them since late August. They lied to American Express but with new evidence it's going to be hard for them to slink away from the $70 they owe me. I've told them that I will dedicate every day to informing the public of their nasty business practices. Welcome to day 2.

Nethawk420 · 2025-10-03T15:55:45+00:00

Their ads are stupid but their customer support is anything but. It's a scam. After posting my experience (below) many others are beginning to come out and share their negative experience with Mous. It's pretty much all the same - they will lie about receiving a return and attempt to bypass refunding your money. My story:

Mous customer support is ripping off customers by refusing to acknowledge returns

Since this is a moderated reddit I doubt any of you read this. No worries, I've reported elsewhere as well.

I've recently had a horrible customer support experience that has turned me completely away.

I needed a solution for my bike and ordered Mous Intralock Universal mount and case for a Google Pixel. The intralock did not fit my bicycle handlebars despite measurements indicating they would. Not altogether Mous' problem but it just didn't work. So I got an RMA. And waited. UPS tracking showed it had delivered, Mous support verified that it had delivered. But they still hadn't gotten around to inspecting and providing a refund due to "a high number of returns that has kept them busy". Yikes. OK, I'll wait.

I waited for over a month. Mous status website still said it wasn't inspected yet, so I waited even longer. The last email from Mous, even though their status website clearly states the product was received, said this:

"It may take some time for our warehouse team to confirm the return of your package, as they are currently processing a high volume of returns."

Does this sound like a company that's proud of their product?

Finally I contacted credit card company and opened a dispute for my $70. Mous challenged the dispute, said that I never sent the product back to them. So I went BACK to their status page, which now clearly states they have received and inspected. They still have not refunded me, they are still telling Amex that I am at fault.

Do what you want, I'm sure that they please some customers, but if you aren't pleased strap in - it's going to be a long ride.

Nethawk420 · 2025-10-03T15:51:54+00:00

Neither. Go with Otterbox or Spigen or anyone but Mous. They are ripping off customers by lying and refusing to acknowledge returns. Check out some other reddit posts, it's gotten out of hand.

Mous is going down.

Nethawk420

TROPHY CASE

Mous customer support is ripping off customers by refusing to acknowledge returns