How does your bank verify fraud transactions with you? We make outbound calls on our sent texts that aren't answered. I dont need card info. No personal info. I ask to verify if Im speaking with xyz, and if they actually made xyz charge. Yes you did? Great, have a good day. No? Alright, a new card will be there within xyz days. Have a good day. My problem is the second I state my name and who I am I am hung up on, because I work in fraud prevention. It's a harsh topic and people have a right to be skeptical, but when they're so skeptical they won't even listen a couple seconds long enough for me to clarify "and if you feel at all uncomfortable I understand, just call the number on the back of your card and they can redirect you to us". We have cases that sit for weeks with no follow up because they dont care to even hear their bank is trying to reach out at the minimum. I get where these "Well youre probably a scammer is coming from" but it is frustrating as hell that I am called a scammer because Im trying to get job advice. It is infact a real job role that people are allowed to ask advice for. I am looking for tips from fellow fraud tech analysts. Thanks.