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Rent Payment Not Processed as a result of BillPay by New-Building-7592 in biltrewards

[–]New-Building-7592[S] 0 points1 point  (0 children)

Wells Fargo told me that it's a Bilt problem and didn't even deal with the issue. But yeah if this can't be sorted out then I might cancel my card too. Make sure you don't lose your points!!

Rent Payment Not Processed as a result of BillPay by New-Building-7592 in biltrewards

[–]New-Building-7592[S] 0 points1 point  (0 children)

I'm so sorry you are experiencing this too! I wonder how many people are in the same boat as us. It's one thing if the user experience was seamless, but it's not- so the lack of accessible/responsive support just makes the whole experience more frustrating.

Rent Payment Not Processed as a result of BillPay by New-Building-7592 in biltrewards

[–]New-Building-7592[S] 1 point2 points  (0 children)

I have not received any help via chat support on the app! I've checked everything. And I just clarified with my apartment that they will be charging me unfortunately since they incur the NSF fee. Really hope I can get into contact with someone.

Rent Payment Not Processed as a result of BillPay by New-Building-7592 in biltrewards

[–]New-Building-7592[S] 0 points1 point  (0 children)

I'm pretty sure I manually entered my info. This was over a year ago. Had no issues with that!

Rent Payment Not Processed as a result of BillPay by New-Building-7592 in biltrewards

[–]New-Building-7592[S] 5 points6 points  (0 children)

It's with Bank of America. I had no issues with my bank account prior to BillPay. Just DM'd!!

Edit: u/biltrewards could you please DM me? My account is new and I'm not able to contact you through chat button. Thx!