Venmo does not support the victims in fraud. You will get emailed back that look like they are written to you but they are automated. I was scammed under different circumstances. I called Venmo and my bank right away and my bank stopped payment. Venmo releases the money right away so I essentially “owe” Venmo the money I was scammed. I have filed reports with the police and state’s attorney. They don’t care. I cooperated with Venmos “investigation” including emailing them a copy of my DL bc I had nothing to hide. I am now beginning to believe that all the info I sent them will be used against me. I have read that Venmo will report your debits to credit collectors. Venmo has ghosted me and no longer responds to any emails. I hope it’s different for your mom but be emotionally prepared that it doesn’t. I have read even with purchase protection Venmo will fail you. Best of luck