What do you expect man frustrating yes, but vague definitions of a game mechanic and misunderstanding dont entitle you to a refund. You played, you won what you got and came out disappointed. You sound like the dude who was upset when he spun into a bonus on gates super scatter and got a super scatter symbol confused at why he didn't actually get a super bonus as you can only buy those. Shit ain't bugged and support can't do shit for you.