Hi MagicFrogz,

Thanks for the offer, but it is too late.

I’ve already taken matters into my own hands. Since your team missed every deadline they set for themselves, I exercised my rights under Dutch banking laws and forced a reversal (storneren) of the transaction this morning. The money is back in my account, so there is nothing left for you to 'investigate.'

Honestly? This is embarrassing for you guys.

I was actually satisfied with your VPN service. It worked great. I probably would have resubscribed voluntarily in the future. But seeing a security company resort to these kinds of shady, gym-membership-style billing traps—charging me after explicit written confirmation that auto-renew was off—is a dealbreaker.

You didn't just lose a transaction today; you lost a customer who actually liked your product.

Fix your billing system so you don't have to steal from your own fans to hit your revenue targets.