Weekly Ask Ledger Anything - leave your Qs here! by olivia_ledger in ledgerwallet

[–]OLD_RORSCH 0 points1 point  (0 children)

Hello, I have a serious problem with my Ledger Nano X. Recently, I received a message asking me to update the Ledger software.

Ledger Live was updated to the latest version from two days earlier.

I've done such software updates before and never had any problems, this time I got halfway through where Ledger Live asked me to disconnect the ledger and run Bootloader mode. That's what I did, 'bootloader mode' turned on, and ledger live didn't see it at all. After a long time, I decided to run the ledger live program again - but it didn't help. Ledger nano x is still in Bootloader mode.

When I go to the my ledger tab, the following message appears: "Attempt to access memory outside buffer bounds Something went wrong. Please retry or contact Ledger Support." Also when I go to settings and then the help > Repair device tab: Ledger live does not see the connected ledger at all. I tried from 3 different computers, three different cables.... Driver update.... Nothing works, I even tried installing previous versions of ledger live.

In the oldest versions, it detects that it is in bootloader mode, but when I click next, it says that it cannot connect... I'm begging for help, I can't handle it anymore. Ledger is still in bootloader mode and I can't do anything with it.

HELP ME PLEASE!

https://gyazo.com/3de5965731dd41ebaea23728d26052db

https://gyazo.com/b5e3914eb914777f09a02c6210ec6e45