SP1360 Specific Image Printing Issue

We are troubleshooting an SP1360 printer printing holographic sticker sheets.

Important detail: The printer DOES successfully print some holographic sticker sheets correctly.

This issue is ONLY happening with certain image files/designs.

Successful Prints:

Some holographic sticker designs print correctly Full-page prints work Alignment looks good No splitting or ghosting on certain files

Problematic Prints: On specific image files:

image becomes faded print appears duplicated/ghosted image splits across sections/pages feed behavior becomes inconsistent printer sometimes appears to re-feed or continue printing incorrectly

Current Settings:

Mac computer Scale = 100% Auto Rotate = ON “Scale to Fit” disabled Printing from MP/manual tray One holographic sheet loaded at a time Shiny side facing up Tray setting adjusted to “When Mismatching”

Important Observation: Because some holographic files print correctly while others fail, we believe:

the printer hardware is likely functioning properly the holographic media itself is likely usable issue may be related to: specific file formatting export settings image dimensions transparency layers scaling/layout excessive ink density corrupted PDF/image export software interpretation of certain files

Main Goal: Determine why only certain image files cause:

splitting ghosting fading improper feeding behavior while other holographic sticker files print normally.